Head Of Operations (HOP)
AI summary
Ileoja Group is hiring a hands-on Head of Operations to oversee daily operations, people management, and the CSR/Sales Closing Unit. The role requires strong people-management skills, CRM experience, and a results-driven mindset. Salary is N150,000 monthly, with applications closing 18th August, 2026.
- Hands-on leadership role overseeing operations and sales closing
- Requires HND/Bachelor's/Master's with 2 years experience
- Salary of N150,000 monthly
- Application deadline is 18th August, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head Of Operations (HOP) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ileoja Marketplace and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head Of Operations (HOP) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ileoja Marketplace before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
ILEOJA Group is looking for a highly organized, result-driven and experienced Head of Operations (HOP) to oversee our day-to-day operations, people management and Customer Service/Sales Closing Unit. This is a hands-on leadership positio n for someone who can manage people, enforce standards and, most importantly, drive measurable business results. Your Key Responsibilties People & Administration: Oversee staff attendance, discipline and performance Manage recruitment, onboarding and staff development Handle queries, warnings and disciplinary processes Coordinate staff training and performance reviews Maintain proper staff documentation and administrative processes. CSR / Sales Closing Operations: Lead and supervise the CSR/Sales Closing department Manage Team Leaders and CSRs Monitor daily and weekly conversion/delivery performance Ensure minimum performance targets are consistently achieved Monitor CRM compliance and customer follow-up Improve sales closing and objection-handling techniques Monitor upselling performance Identify underperforming staff and implement corrective actions Coach Team Leaders and CSRs to improve results Ensure sales opportunities are not lost due to poor follow-up or operational failures Operational Management: Monitor key daily operational KPIs Identify operational problems before they affect revenue Develop and implement processes that improve efficiency Prepare daily/weekly operational reports for Management Hold Team Leaders and staff accountable for results Work directly with the Managing Director to improve overall business performance. You should be Interested candidates should possess an HND / Bachelor`s / Master`s Degree with 2 years experience. A strong people manager Highly organized and disciplined Comfortable managing a performance-driven team Experienced in sales, telesales, call centres, customer service or eCommerce operations Strong in CRM usage and reporting Able to identify problems and take action without waiting to be told Comfortable setting targets and holding people accountable A good communicator and problem solver Able to work under pressure Result-oriented rather than excuse-oriented. N150,000 monthly. Application Closing Date 18th August, 2026. How to Apply Interested and qualified candidates should: Click here to apply online