Customer Service Representative
AI summary
Fixcenter Service Limited is hiring a full-time Customer Service Representative in Abuja. The role involves handling customer inquiries across phone, WhatsApp, social media, and walk-in channels, coordinating service requests with technicians, and ensuring a smooth customer experience from inquiry to service completion. Candidates should be customer-focused, organized, and have strong communication skills.
- Full-time role based in Abuja, Nigeria
- HND/BSc in Business Administration, Marketing, Mass Communication, or related field required
- Previous customer service, front desk, or sales experience is an advantage
- Apply online at erp.fixcenter.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fixcenter Service Limited and the role in Abuja.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fixcenter Service Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Fixcenter Service Limited is a premier electronic maintenance company committed to providing high-quality repair and maintenance services for a wide range of electronic devices. With a team of skilled technicians and a customer-centric approach, we aim to be a trusted partner for individuals and businesses seeking reliable electronic solutions. Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience: Location Abuja Job Field Customer Care, Success and Service Job Summary We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience: from the point of inquiry through service completion. We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams. Key Responsibilities: Attend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries. Receive and properly document customer service requests and repair/service jobs. Provide customers with accurate information regarding services, pricing, job status, and expected timelines. Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs. Follow up on pending jobs and keep customers informed of progress. Handle customer complaints and escalate issues appropriately when necessary. Maintain accurate customer and service records. Follow up with customers after service completion to ensure satisfaction. Identify opportunities to recommend relevant services to customers and support the company's sales objectives. Maintain a professional relationship with new and existing customers. Ensure company customer service policies and procedures are followed. Perform other duties as assigned by management. Requirements: HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field. Previous experience: in customer service, front desk, sales, or a related role is an advantage. Excellent verbal and written communication skills. Good interpersonal and problem-solving skills. Ability to remain calm and professional. Good organizational and follow-up skills. Ability to work effectively with a team. Computer literacy and familiarity with operational systems. Experience: in a service-based or technology-related business is an added advantage. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Fixcenter Service Limited on erp.fixcenter.ng to apply Build your CV for free. Download in different templates.