Head of Banking Operations
AI summary
A customer-focused financial institution is hiring a Head of Banking Operations in Lagos to lead branch operations, ensure regulatory compliance, and drive service excellence. The role requires 7–10 years of banking experience and at least 3 years in a leadership position.
- Senior leadership role overseeing banking operations across branches
- Focus on regulatory compliance, controls, and risk management
- Requires 7–10 years in banking or financial services
- Minimum 3 years in a leadership or supervisory role
- Full-time position based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Banking Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Estrada International Staffing Solution and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Banking Operations role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Estrada International Staffing Solution before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Head of Banking Operations in a Customer-focused Financial Institution - Estrada International Staffing Solution ⏲ Aug 17, 2026, 8:12 AM ⋕ View all Banking & Financial Services jobs Estrada International Staffing Solution - Our client is a customer-focused financial institution providing tailored banking solutions designed to meet the personal and business needs of individuals, entrepreneurs, and organizations. They are recruiting to fill the position below: Job Title: Head of Banking Operations Location: Lagos Employment Type: Full-time Role Summary Our client is seeking an experienced Head of Banking Operations to provide strategic and operational leadership across its banking activities. The role will oversee branch operations, strengthen operational controls, ensure regulatory compliance, enhance customer service delivery, and drive efficiency across the organization. The successful candidate will be responsible for maintaining strong operational standards while supporting business growth, staff performance, and branch profitability. Key Responsibilities: Banking Operations Management: Ensure effective coordination between branch teams and head office functions. Establish and monitor operational procedures, controls, and service standards across branches. Oversee day-to-day branch and banking operations to ensure smooth, efficient, and consistent service delivery. Identify operational gaps and implement practical measures to improve efficiency and productivity. Regulatory Compliance & Controls: Ensure banking operations comply with applicable regulatory requirements, internal policies, and established procedures. Work closely with Compliance, Risk, and Internal Audit teams to address identified control gaps. Monitor adherence to operational controls and escalate significant exceptions or risks. Support the implementation of regulatory and operational changes across the business. Staff & Performance Management; Lead, coach, and develop branch operations teams to achieve operational and business objectives. Promote accountability, professionalism, and a strong service culture. Identify capability gaps and recommend appropriate training and development initiatives. Set clear performance expectations and monitor staff productivity. Cash & Transaction Management: Review operational reports to identify unusual activities, exceptions, or control weaknesses. Monitor transaction processes and ensure timely resolution of discrepancies. Supervise cash management processes, including cash handling, balancing, reconciliation, and controls. Ensure appropriate controls are maintained over branch cash and other operational assets. Customer Experience: & Service Excellence: Promote a customer-centric culture across banking operations. Monitor customer complaints, service issues, and resolution timelines. Identify opportunities to improve customer experience: and operational turnaround times. Drive consistent customer service standards across branches. Business & Profitability Support: Work with business and branch leadership to support revenue growth and branch profitability. Support initiatives aimed at reducing operational costs while maintaining service quality. Provide management with regular reports and insights on branch performance, operational risks, and improvement opportunities. Monitor operational performance against agreed business and efficiency targets. Requirements: Education: Bachelor's Degree in: Relevant professional qualifications in banking, finance, risk, or operations will be an added advantage. Banking and Finance,Finance,Economics,Business Administration,AccountingOr a related discipline. ExperienceL 7–10 years of experience: in banking or financial services. Good understanding of banking operations, regulatory requirements, cash management, and customer service processes. Minimum of 3 years in a leadership or supervisory capacity. Demonstrated experience: managing operational teams and maintaining strong internal controls. Experience: in branch banking, banking operations, microfinance, or a related financial services environment. Technical Competencies: Performance Management Branch Management Operational Leadership— ability to manage people, processes, controls, and service standards effectively while driving operational efficiency and supporting sustainable business performance. Banking Operations Management Microsoft Office Suite Financial Reporting & Analysis Cash & Transaction Management Core Competency. Process Improvement Operational Risk & Controls Customer Service Management Regulatory Compliance Salary N500,000 - N800,000 per month. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 14th September, 2026. View all Jobs in Nigeria Lagos State Head of Banking Operations job vacancies in Nigeria