Monitoring, Accountability, Evaluation, and Learning (MEAL) Officer at Medecins du Monde…

AI summary

Medecins du Monde is hiring a full-time MEAL Officer in Maiduguri, Borno, Nigeria. The role involves implementing MEAL systems, conducting field visits, managing data and databases, supporting monitoring and evaluation, and running beneficiary feedback and complaints mechanisms. Candidates should have a degree in Statistics, Mathematics, Computer Science, Information Management, or a related field and relevant MEAL experience.

• Full-time onsite role based in Maiduguri, Borno
• Focus on MEAL systems, data management, and field monitoring
• Requires degree in Statistics, Mathematics, Computer Science, or related field
• Involves beneficiary feedback, complaints handling, and reporting

Original source description

Job Title: Monitoring, Accountability, Evaluation, and Learning (MEAL) Officer Location: Maiduguri, Borno Job type: Full-time (Onsite) Main Responsibilities: Under the supervision of the Monitoring, Accountability, Evaluation, and Learning (MEAL) Supervisor, The MEAL officer will be required to conduct regular visits to various Project locations, sites, or Health Facilities (HF) to implement a functional MEAL system, ensure the design of tools and methodologies relevant to project indicators, monitoring and evaluation of project interventions, provide on the job training, or support field teams in data-related activities. He/she will be responsible for conducting assessments, data cleaning/analysis and providing evaluation study reports. The MEAL Officer will be responsible for the following main activities in accordance with MdM procedures: Data Management Monitoring/Supportive Supervision Visit Accountability Documentation and Compliance Detailed Activities Data management on the corresponding forms and tools: Update the standard monitoring tool designed in Excel. Enter medical data in the mission database appropriately and regularly (from mobile teams and supported health facilities) Update and maintenance of database (formulas, graphs…) Report and alert the line manager of any abnormal or untrendy arising with the data provided or database. Assist the implementation team in the data analysis, reporting and dissemination of findings. Weekly data review and analysis for the respective facility and ensure Data Quality Assurance (DQA) Provide Technical support to facilities registrars. Activity Monitoring: Follow-up of the indicators mentioned on donor’s contract. Supervise the workplan achievements and delays Collect proof-document of the activities Analyse the proof-document, in comparison with ToR, guidelines, donor’s expectations Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring indicators against performance monitoring plans and frameworks Provide Sampling for Standard Case Management (SCM) to facility medical supervisors. Accountability and beneficiaries’ feedback: Implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with MDM beneficiary FCRM guidelines. Suggest improvement measures of the FCRM and build capacity and understanding among MDM staff, partners and stakeholders on beneficiary accountability and FCRM. Segregate feedback and complaints response mechanism (FCRM) data from the field to a summary complaint and feedback mechanism FCRM database Organize all satisfaction, donors and accountability surveys Collect complaints and feedback via suggestion boxes, monthly community consultation meetings with community men, women leaders, and any means implemented (for e.g.: toll free line) Ensure a proper filing system for all the complaints and feedback received through the helplines Receive, investigate, and prepare the responses to beneficiary complaints. Provide answers to beneficiaries after validation of Program/field Managers and Meal Supervisor Provide comprehensive regular reports on the complaints and feedback (minimum on monthly basis) Work with field team to collect information on potential case studies and success stories. Documentation and compliance: Analyze, compile and archive the Verify the quality, transparency and accuracy of the documentation provided by other depts/partners etc. Evaluate the effectiveness of the actions done in line with donors’ contract and requirements. Provide adequate information using IEC materials and signposts at PHC facilities regarding all MDM activities. Others: Be flexible in performing his/her duties. Inform immediately the security focal point in case of any security problem. Perform other additional duties on request of the line, functional or technical manager. Requirements: Academic background: BA/BS or equivalent in Statistics, Mathematics, Computer Science, Information Management, Social Sciences, International Development or any other relevant field. Professional expériences and skills: A minimum of 2 years of experience: working in the non-profit sector in Information and Data Management or Monitoring & Evaluation. Excellent Excel Skills Excellent Information Technology skills Ability to think independently and identify data discrepancies Experience: designing and implementing electronic data collection methods Understanding of confidentiality requirements: for medical data is a plus Knowledge of the use of GIS applications a plus Experience: working in a multi-organizational team (international and national partners) is a plus. Ability to work under less supervision Strong written and oral communication skills in English required, including report development, writing, and editing. Excellent skills in Excel and data analysis are required for this position and will be tested at the interview Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members. Languages: Fluency in English and Hausa required. Competences: Rigor and organization skills Flexibility Ability to work under pressure while maintaining a high level of accuracy Must be keen to details and ensure prompt deliverables. Salary Range N500,000 – N750,000 / Month. Application Closing Date 9th August, 2026. How to Apply Interested and qualified candidates should forward their CV and Cover Letter in the same document to: recruitment.nigeria@medecinsdumonde.net using the Job Title & Location as subject of email. Note DISCLAIMER: Please note that MDM does not engage in or accept bribes in exchange for job opportunities. Any attempts to offer or accept bribes will result in immediate disqualification from the recruitment process. Due to the urgency of this role, we will be reviewing applications on an ongoing basis, and the role might be filled and closed before the closing date. Early applications are encouraged. Duration of contract is based on availability of funding. Previous experience: working with MDM is an advantage. 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