Community Contact Center (CCC) Operator
AI summary
The ICRC is hiring a full-time Community Contact Center Operator in Abuja (FCT), Nigeria. The role handles calls from conflict-affected people, records concerns, makes outbound calls to assess satisfaction, and supports accountability to affected populations. Candidates need a university degree, at least two years of relevant experience, and proficiency in English, Kanuri, and Hausa.
- Full-time role based in Abuja (FCT), Nigeria
- Handles inbound and outbound calls for conflict-affected communities
- Requires English, Kanuri, and Hausa language proficiency
- Minimum 2 years of relevant professional experience needed
- Reports to the Community Contact Centre Supervisor
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Community Contact Center (CCC) Operator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Committee of the Red Cross – ICRC and the role in Abuja.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Community Contact Center (CCC) Operator role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Committee of the Red Cross – ICRC before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Community Contact Center (CCC) Operator at International Committee of the Red Cross – ICRC ⏲ Aug 14, 2026, 1:01 PM ⋕ View all NGO & Humanitarian / Nonprofit Organizations jobs Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats. We are recruiting to fill the position below: Job Title: Community Contact Center (CCC) Operator Location: Abuja (FCT) Employment Type: Full-time Purpose It is also used to proactively call persons affected by the conflict and violence to gauge their views and perception, with a view to improving our assistance and service to them. The Contact Centre will also share information on ICRC programs and criteria for eligibility with callers, at times pro-actively and will occasionally also carry out small surveys on behalf of the ICRC. Under the supervision of the Community Contact Centre Supervisor, The Community Contact Centre (CCC) operator aims to increase ICRC’s Accountability to the persons we serve. The CCC receive questions, complaints and comments from callers from around Nigeria in connection with their humanitarian needs and ICRC activities. Accountabilities & Functional Responsibilities: Follow up on cases referred to other departments to ensure timely follow up and action. Accurately record and maintain details of each call in the appropriate database / software. Carry out any other duties related to Accountability to Affected persons shall the need arise. Respond to calls to understand the concerns of the caller and decide on whether the concerns can be addressed immediately or require referral to other specialists or departments. Make calls to persons affected by conflict and violence in Nigeria to assess their level of satisfaction with, and perceptions of, ICRC activities and services. Follow up promptly on complaints and provide timely feedback to Affected Population Contribute to the compilation of statistics and regular Community Contact Centre reports identifying trends, flagging issues and proposing improvements. Maintain a good understanding of the ICRC’s activities around Nigeria by reviewing briefing materials, following relevant guidance and SOPs, participating in regular briefing sessions, and proactively seeking information from relevantdepartments. Certifications / Education: Required Proficiency in English, Kanuri and Hausa. A University Degree in a relevant field. Minimum 2 years of professional experience: in a similar position Good understanding of humanitarian issues and current events in Nigeria Experience: using online dashboards for data analysis and prior experience: working with technology for humanitarian organizations is desirable Good understanding of the importance of knowledge management and confidentiality Knowledge of Shuwa Arab, Pidgin, Fulfulde an asset. Strong organizational and planning skills. Desired profile and skills: Able to work under pressure. Strongly motivated by humanitarian work Our values: At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page. Reports to (role): Community Contact Centre (CCC) Supervisor. People management responsibilities: No. Relationships: Externally, interacts with a network of local contacts, such as authorities, opposition leaders, non-State armed groups, the civilian population, international and organizations, non-governmental organizations and International Red Cross and Red Crescent Movement partners. Internally, interacts with colleagues in the delegation or sub-structure. What we offer A full-time, fixed-term contract (4months - Maternity Cover) Competitive employment package with medical insurance and ICRC pension plan. Rewarding work in a humanitarian and multicultural environment. In-house training opportunities for personal development. The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience: different contexts, fields, and challenges. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 20th August, 2026. View all Jobs in Nigeria Abuja