Customer Relations Manager
AI summary
Essential.NG is hiring an experienced Customer Relations Manager in Lagos to lead customer experience and support operations across its mobile applications and digital platforms. The role requires an HND, at least 2 years of experience, and strong conflict-resolution, leadership, and analytical skills. Salary is listed at NGN 70,000–150,000.
- Lead customer experience and support operations for mobile apps and digital platforms
- Requires HND and minimum 2 years of experience
- Salary range NGN 70,000 – 150,000
- Full-time role based in Lagos, Nigeria
- Conflict resolution, leadership, and analytical skills required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in no_experience, Customer Relations, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Essential.NG and the role in Lagos.
- Add concrete examples related to no_experience, Customer Relations, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relations Manager role in no_experience, Customer Relations?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Essential.NG before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Relations Manager Essential.NG Engineering & Technology 1 week ago Easy apply New Lagos Full Time IT & Telecoms NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking an experienced, customer-focused, and highly organized Customer Relations Manager to lead the company's customer experience: and customer-support operations across its growing portfolio of mobile applications and digital platforms. Min Qualification: HND Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Develop and manage the company's customer-relations and customer-support function. Establish professional standards for handling customer enquiries, complaints, requests, and feedback. Ensure customers receive timely and accurate responses. Supervise customer-service representatives and support personnel. Allocate customer enquiries and complaints to appropriate team members. Monitor unresolved customer issues and ensure timely resolution. Establish appropriate escalation procedures for complex or sensitive cases. Ensure customer-service activities are properly documented. Requirements: A minimum of 2 years of experience: A minimum of HND in a related field Conflict-resolution skills. Complaint-management skills. Leadership and team-management skills. Strong analytical and reporting abilities. Problem-solving skills. Emotional intelligence. Patience and professionalism Job opportunities at Essential.NG Essential.NG in Ikeja is currently hiring across Hospitality & Leisure, Marketing & Communications, and Engineering & Technology roles. All 48 open positions are based in Lagos. These opportunities range from trainee and entry-level roles to mid-level positions, with most requiring 0–5 years of experience. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job