IT Service Desk Engineer Job at Vennote Technologies Limited
AI summary
Vennote Technologies Limited is hiring an IT Service Desk Engineer for a full-time, shift-based role in Nigeria. The engineer will serve as the primary contact for IT incidents and service requests within a telecom client's organization, handling first-line support, escalation, and end-user support. Requires 3-4 years experience, a degree in a relevant field, and skills in Active Directory, Windows 11, M365, and ITSM tools.
- Shift work required for a full-time position
- First-line support for telecom client’s IT infrastructure
- Hands-on experience with Active Directory, Windows 11, M365 required
- ITIL v4 Foundation, CompTIA A+, or MCP certifications are a bonus
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Service Desk Engineer Job at Vennote Technologies Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Service Desk Engineer Job at Vennote Technologies Limited role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IT Service Desk Engineer Job at Vennote Technologies Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL IT Service Desk Engineer Job at Vennote Technologies Limited Vennote Technologies Limited is a well-established ICT company with experience: spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices. We are recruiting to fill the position below: Job Position: IT Service Desk Engineer Job Location: Nigeria (Office-based) Employment Type: Full-time (Shift work required) Job Summary We are seeking for a dedicated IT Service Desk Engineer to act as the primary point of contact for IT incidents and service requests within our telecommunications client’s organization. In this role, you will play a crucial part in minimizing business disruptions by delivering prompt, high-quality technical support aligned with ITIL best practices and Service Level Agreements (SLAs). Key Responsibilities: Line Support & Incident Management (First line): Log, prioritize, and resolve hardware, software, network, and mobile/telephony issues via ITSM tools. Escalation Handling: Efficiently route complex issues to 2nd and 3rd-line support teams using established workflows. End-User & System Support: Provide remote and hands-on support for Windows 11, Microsoft 365, and proprietary telecom enterprise applications. Identity & Access Management: Manage user account lifecycles, password resets, and access permissions in Active Directory. Knowledge & SLA Management: Maintain internal KB articles/SOPs and consistently meet or exceed performance SLAs. Requirements: Education: Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field Experience: 3–4 years in an IT Service Desk, Help Desk, or End-User Support role (telecom or large-scale enterprise experience: preferred). Technical Expertise: Hands-on experience: with Active Directory, Windows 11, M365, ITSM ticketing tools (ServiceNow, Jira), and networking fundamentals (TCP/IP, DHCP, DNS). Certifications (Bonus): ITIL v4 Foundation, CompTIA A+, or MCP. Soft Skills: Exceptional communication, strong problem-solving under pressure, and a customer-first mindset. Method of Application Interested candidates should send their CV to: [email protected] using "IT Service Desk Engineer" as the subject of the mail. Note: Only shortlisted candidates will be contacted. Click here to Apply Similar Jobs IT Support Officer Job at Enugu State Universal Basic Education: Board (ENSUBEB) IT Operations Lead Job at PeopleOS Front Desk Officer Application Support Officer Job at Netzence Sustainability Limited IT Officer Job at Pelb Consulting Limited IT Consultant Job at Onyibiz Consult & Insight Job Openings at Nikemfol Job Openings at Renmoney Head, IT Governance & Risk Compliance Job at Polaris Bank IT Data Center First Support (DCFLS) Personnel Job at Vennote Technologies Limited Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.