E-Business Officer
AI summary
To support the day-to-day operations of the Bank’s electronic business channels, monitoring transactions, resolving service issues, and ensuring efficient customer service delivery. Requires a degree and 2-4 years of experience in e-business or digital banking operations.
- Full time position in Lagos, Nigeria
- Entry level with 2-4 years experience required
- Bachelor's degree in related field required
- Key responsibilities include transaction monitoring and customer complaint resolution
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest E-Business Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Nigeria and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this E-Business Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search E-Business Officer Anonymous Employer Customer Service & Support 1 month ago Easy apply Lagos Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To support the day-to-day operations of the Bank’s electronic business channels and related services by monitoring transactions, resolving service issues, supporting channel performance, and ensuring efficient customer service delivery in line with operational standards and regulatory requirements. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Monitor daily activities across e-business channels including mobile banking, internet banking, USSD, cards, POS and ATM services. Track transaction failures, service downtime, reversal issues and channel exceptions and escalate unresolved issues promptly. Handle customer complaints and support resolution of disputes, chargebacks, failed transactions and service-related enquiries. Assist in reconciliation, exception tracking and reporting of electronic banking transactions. Support onboarding, maintenance and service delivery for digital and electronic banking products. Liaise with branches, operations teams, IT support, vendors and service providers to ensure timely issue resolution. Maintain accurate records and prepare periodic reports on channel performance, complaints and incident resolution. Ensure compliance with internal policies, service standards, information security procedures and regulatory requirements. Provide support for user adoption initiatives and customer education: on e-business products and channels. Perform other duties as assigned by the Team Lead, E-Business. Requirements: Bachelor’s degree in banking and finance, business administration, economics, computer science or any related discipline Relevant certification in digital banking, payments, banking operations or information systems will be an added advantage. Minimum of 2–4 years’ relevant experience: in e-business, digital banking operations, transaction support or related banking operations. Good knowledge of electronic banking channels, digital products and payment operations. Understanding of transaction processing, reversals, dispute handling and reconciliation processes. Strong analytical, problem-solving and attention-to-detail skills. Good customer service, communication and relationship management skills. Ability to work under pressure and manage multiple issues within required timelines. Working knowledge of banking operations, service standards and regulatory requirements. Proficiency in Microsoft Office tools and relevant digital reporting systems Key Performance Indicators: Timeliness and accuracy of transaction monitoring and issue escalation. Turnaround time for complaint resolution, reversals and exception handling. Accuracy of reconciliation and reporting on e-business transactions. Number of unresolved incidents and aged exceptions. Service quality and responsiveness to internal and external customers. Compliance with operational controls, service standards and regulatory requirements. Key Result Areas: Effective monitoring of e-business channels Timely resolution of transaction issues and customer complaints Accurate reconciliation and incident reporting Improved service quality across electronic channels Enhanced customer satisfaction and channel adoption Compliance with operational and regulatory standards. About Jobberman (Third Party Recruitment) Jobberman (Third Party Recruitment) is currently hiring across Management & Business Development, Marketing & Communications, and Accounting, Auditing & Finance roles. Of the 59 open positions, 37 are based in Lagos, 8 are based in Abuja, 2 each are based in Port Harcourt & Rivers State, Bayelsa, and Delta, while 1 role each is based in Kwara, Ondo, Kebbi, Enugu, Ebonyi, Nassarawa, and Edo, with 1 remote opportunity available. The openings span from entry-level and mid-level positions through to senior roles, with most suited to candidates with 0-5 years of experience: and some requiring 5-10 years. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? 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