E-Business Officer

AI summary

To support the day-to-day operations of the Bank’s electronic business channels, monitoring transactions, resolving service issues, and ensuring efficient customer service delivery. Requires a degree and 2-4 years of experience in e-business or digital banking operations.

• Full time position in Lagos, Nigeria
• Entry level with 2-4 years experience required
• Bachelor's degree in related field required
• Key responsibilities include transaction monitoring and customer complaint resolution

Description

Find a Job + + + + Search E-Business Officer Anonymous Employer Customer Service & Support 1 month ago Easy apply Lagos Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To support the day-to-day operations of the Bank’s electronic business channels and related services by monitoring transactions, resolving service issues, supporting channel performance, and ensuring efficient customer service delivery in line with operational standards and regulatory requirements. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Monitor daily activities across e-business channels including mobile banking, internet banking, USSD, cards, POS and ATM services. Track transaction failures, service downtime, reversal issues and channel exceptions and escalate unresolved issues promptly. Handle customer complaints and support resolution of disputes, chargebacks, failed transactions and service-related enquiries. Assist in reconciliation, exception tracking and reporting of electronic banking transactions. Support onboarding, maintenance and service delivery for digital and electronic banking products. Liaise with branches, operations teams, IT support, vendors and service providers to ensure timely issue resolution. Maintain accurate records and prepare periodic reports on channel performance, complaints and incident resolution. Ensure compliance with internal policies, service standards, information security procedures and regulatory requirements. Provide support for user adoption initiatives and customer education on e-business products and channels. Perform other duties as assigned by the Team Lead, E-Business. Requirements: Bachelor’s degree in banking and finance, business administration, economics, computer science or any related discipline Relevant certification in digital banking, payments, banking operations or information systems will be an added advantage. Minimum of 2–4 years’ relevant experience in e-business, digital banking operations, transaction support or related banking operations. Good knowledge of electronic banking channels, digital products and payment operations. Understanding of transaction processing, reversals, dispute handling and reconciliation processes. Strong analytical, problem-solving and attention-to-detail skills. Good customer service, communication and relationship management skills. Ability to work under pressure and manage multiple issues within required timelines. Working knowledge of banking operations, service standards and regulatory requirements. Proficiency in Microsoft Office tools and relevant digital reporting systems Key Performance Indicators: Timeliness and accuracy of transaction monitoring and issue escalation. Turnaround time for complaint resolution, reversals and exception handling. Accuracy of reconciliation and reporting on e-business transactions. Number of unresolved incidents and aged exceptions. Service quality and responsiveness to internal and external customers. Compliance with operational controls, service standards and regulatory requirements. Key Result Areas: Effective monitoring of e-business channels Timely resolution of transaction issues and customer complaints Accurate reconciliation and incident reporting Improved service quality across electronic channels Enhanced customer satisfaction and channel adoption Compliance with operational and regulatory standards. About Jobberman (Third Party Recruitment) Jobberman (Third Party Recruitment) is currently hiring across Management & Business Development, Marketing & Communications, and Accounting, Auditing & Finance roles. Of the 59 open positions, 37 are based in Lagos, 8 are based in Abuja, 2 each are based in Port Harcourt & Rivers State, Bayelsa, and Delta, while 1 role each is based in Kwara, Ondo, Kebbi, Enugu, Ebonyi, Nassarawa, and Edo, with 1 remote opportunity available. The openings span from entry-level and mid-level positions through to senior roles, with most suited to candidates with 0-5 years of experience and some requiring 5-10 years. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? 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