Merchant Onboarding Support Officer
AI summary
Moniepoint is hiring a Merchant Onboarding Support Officer to convert merchants into active transacting customers while ensuring regulatory compliance and a smooth onboarding experience. The role involves KYC review, account activation, ticket resolution, API integration support, and cross-functional collaboration with sales, compliance, and product teams. Candidates should have fintech exposure, basic API understanding, strong communication, and KYC/compliance awareness.
- Fintech-focused onboarding role at a major Nigerian payments company
- Involves KYC review, compliance, and merchant account activation
- Requires basic API understanding and integration support skills
- Cross-functional work with sales, compliance, product, and support teams
- Click here to Apply link provided for candidates
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Merchant Onboarding Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Merchant Onboarding Support Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Merchant Onboarding team is responsible for ensuring that merchants, whether self-signed or referred by the sales team, are efficiently converted into active, transacting customers in the shortest possible time, while maintaining full adherence to regulatory compliance requirements: and delivering a seamless onboarding experience. Core Operational Responsibilities: Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements. Work with the Compliance team in activation of Merchant’s accounts. Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets. Monitor Support Channels (Zendesk, E-mails, Whatsapp, Teams and Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner. Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary API’s required for Merchant’s Integration. Follow up with Merchants (Bi-weekly-Semi) to check in on their Integration and provide assistance/support where necessary. Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution. Configure Merchant fees and charging profiles. Also enabling changes to merchant contracts as advised by the sales team. Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience. Business information changes (settlement account, fees, email, phone number etc.). Expected Skills: Payments & Fintech Knowledge -Familiarity with regulatory environments (especially in Nigeria) , Payment gateways, APIs, and transaction flows. Analytical & Problem-Solving Skills- Diagnose onboarding failures, Identify patterns in merchant issues and Escalate intelligently with context. CRM tool expert skills-Excel / Google Sheets (advanced level), Zendesk, E-mails, WhatsApp, Teams and Slack. Educational Background -Fintech (strongly preferred), Banking / payments operations, SaaS onboarding or customer success and Compliance/KYC operations Technical Capability- Basic to intermediate understanding of: APIs endpoints, authentication keys, Webhooks, JSON responses, ability to read API documentation and Support merchants during integration to support in the preliminary integration phase. Execution Capability skills: Risk & Compliance Awareness skills Cross-Functional Collaboration Skills Candidate selection/ Great candidate; will have Fintech exposure Basic API understanding Strong communication. Operational discipline KYC & Compliance awareness. Click here to Apply Similar Jobs Internal Auditor Job at Abbey Mortgage Bank Plc Verification Officer Job at Leap Microfinance Account Officer Job at Itura Ventures Limited Internal Auditor Job at Abbey Mortgage Bank Plc Sales Executive Job at Ascentech Services Limited Junior Accounts & Credit Control Officer Job at Alphacom Financial Controller Job at Boulevard Hotels Job Openings at WTS Energy Job Openings at Paga Limited Accountant Job at Jobs Expert Hottest Jobs Job Openings at Microsoft Corporation Job Openings at American Tower Teller Job at Tribest Corporate Support Limited Job Openings at BorederlessHR Social Media Manager (Remote) Job at HRD Solutions Logistics / Administrative Officer Job at BONS Industries Limited HR & Admin Manager Job at NIMOJEN Group Limited Job Openings at Ponticelli Nigeria (PNL) Finance Officer Job at SLOT Systems Limited Job Openings at SPM Professionals Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.