Customer Service Supervisor
AI summary
Gobet247 is hiring a Customer Service Supervisor in Lagos to lead the customer service team, manage escalations, and strengthen risk and fraud management. The role requires 5 years of customer service experience, mandatory sports betting or iGaming background, and strong QA and leadership skills. Salary is negotiable within NGN 250,000–400,000.
- Supervise and coach the customer service team in Lagos
- Focus on risk, fraud management, and quality assurance
- Mandatory sports betting or iGaming experience required
- 5 years' experience and senior-level role
- Salary negotiable within NGN 250,000–400,000
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gobet247 and the role in Lagos.
- Add concrete examples related to call_center, Customer Service, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Supervisor role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gobet247 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Supervisor Gobet247 Customer Service & Support Yesterday Easy apply New Lagos Full Time Entertainment, Events & Sport NGN 250,000 - 400,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary GoBet247 is seeking a Customer Service Supervisor with strong experience: in sports betting/iGaming, particularly in Risk & Fraud Management and Quality Assurance. The successful candidate will supervise the customer service team, manage escalations, and monitor service quality. Min Qualification: Degree Experience: Level: Senior level Experience: Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Supervise, coach, and manage the customer service team. Monitor customer interactions and maintain high quality assurance (QA) standards. Establish and improve customer service QA processes, standards, and performance monitoring. Identify and manage fraud, bonus abuse, multi-accounting, suspicious activity, chargebacks, and other customer risks. Develop and implement appropriate risk and fraud procedures, controls, and escalation processes. Review suspicious customer activity and recommend appropriate actions. Handle complex customer complaints, account restrictions, KYC, deposits, withdrawals, and betting-related issues. Monitor CS KPIs, SLAs, response times, resolution times, and customer satisfaction. Identify recurring customer and fraud issues and recommend improvements to management. Develop SOPs and continuously improve customer service and risk-related processes. Requirements: 5 years' experience: in customer service/customer operations. Mandatory experience: in sports betting or iGaming. Strong hands-on experience: in risk & fraud management. Strong experience: in quality assurance and customer interaction monitoring. Previous experience: supervising or managing a customer service team. Good understanding of betting operations, KYC, payments, fraud prevention, bonus abuse, and customer account management. Strong analytical, leadership, communication, and problem-solving skills. Ability to identify risks and develop practical controls and processes. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job