Client Service Officer
AI summary
Stanbic IBTC is hiring a Client Service Officer to manage escalated customer issues, process financial transactions, and drive cross-selling within the branch. The role requires a first degree and prior branch banking experience, with a strong focus on customer satisfaction and compliance.
- Handles escalated and complex client issues in the branch
- Processes inter-account transfers and off-cycle statements
- Proactively identifies cross-selling and migration opportunities
- Requires a minimum of a First Degree
- Previous branch banking experience required
- Apply via Stanbic IBTC on jobs.smartrecruiters.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in Client Service Officer, Branch Banking, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC and the role in Not specified.
- Add concrete examples related to Client Service Officer, Branch Banking, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in Client Service Officer, Branch Banking?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff. Key Responsibilities: Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch. Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers. Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority. Identify cross-selling and migration opportunities and sell products/services proactively. Educate customers on the benefits: of the bank’s products and services to drive customer engagement and support business development goals. Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors. Qualifications Minimum of First Degree. Experience: Required Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience. Additional Information: Behavioural Competencies: Articulating Information Embracing Change Establishing Rapport Following Procedures Managing Tasks Meeting Timescales Producing Output Seizing Opportunities Showing Composure Team Working Upholding Standards Valuing Individuals. Technical Competencies: Active Listening Banking Process & Procedures Customer Understanding (Consumer Banking) Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Identification Telephone Caller Handling. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Stanbic IBTC on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates.