Customer Experience Specialist
AI summary
Golden Fleet Logistics Limited is hiring a Customer Experience Specialist to serve as the primary point of contact for clients, ensuring top-tier support and swift resolution of delivery issues. The role involves gathering customer feedback, coordinating with logistics teams, and managing inquiries via phone, email, and tracking channels. Interested candidates should send their CV to info@deliverbygfl.com with the job title as the subject line by 16th September, 2026.
- Primary client contact role focused on delivery support and issue resolution
- Requires Bachelor's Degree in Mass Communication, Business, or related field
- NYSC Certificate is mandatory for all applicants
- Proficiency in CRM tools and logistics tracking software is a major advantage
- Application deadline is 16th September, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Golden Fleet Logistics Limited and the role in Not specified.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Specialist role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Golden Fleet Logistics Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking a highly empathetic, proactive, and articulate Customer Experience: Specialist to be the primary point of contact for our clients. You will ensure our clients receive top-tier support, clear communication, and swift resolution to any delivery issues. Key Responsibilities: Gather customer feedback to help improve company service delivery standards. Coordinate with the logistics and operations teams to resolve delivery bottlenecks quickly. Provide real-time updates to customers regarding their shipments and delivery timelines. Manage client inquiries, orders, and complaints via phone, email, and tracking channels. Requirements: Bachelor’s Degree (B.Sc/HND) in Mass Communication, Business, International Relations, or any related field. Proficiency in CRM tools, spreadsheets, or logistics tracking software is a major plus. Must have completed NYSC (NYSC Certificate mandatory). Strong problem-solving abilities and emotional intelligence when handling stressed clients. Excellent verbal and written communication skills (clear, professional English). How to Apply Interested and qualified candidates should send their CV to: info@deliverbygfl.com using "Customer Experience: Specialist" as the subject of the email. Application Deadline: 16th September, 2026. View all Jobs in Nigeria Lagos State Customer Experience: Specialist job vacancies in Nigeria