IT Support Officer
AI summary
FMR Agency is hiring a customer-focused IT Support Officer in Enugu, Nigeria. The role involves first-line technical support, hardware and software management, network administration, and hospitality systems support across the resort. Full-time position with a salary range of NGN 70,000 to 150,000.
- Full-time role based in Enugu, Nigeria
- Salary range of NGN 70,000 to 150,000
- Requires HND or Bachelor's in Computer Science, IT, or related field
- Minimum 2 years experience in IT Support or Help Desk
- Hospitality industry experience is an added advantage
- Working hours are 8 to 5, full time
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in EnuguThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FMR Agency and the role in Enugu.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Enugu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research FMR Agency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IT Support Officer FMR Agency Engineering & Technology Today Easy apply New Enugu Full Time IT & Telecoms NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a skilled and customer-focused IT Support Officer to provide first-line technical support across the resort. Min Qualification: HND Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Enugu, Nigeria Job descriptions & requirements: Responsibilities: IT Support & Troubleshooting: Serve as the first point of contact for all IT-related support requests. Diagnose and resolve hardware, software, network, printer, email, and connectivity issues. Log, track, and follow up on support tickets to ensure timely resolution. Escalate complex technical issues to the IT Support & Network Manager when necessary. Provide technical assistance and guidance to staff on IT-related issues. Hardware & Software Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment. Install, update, and maintain operating systems and business applications. Repair or replace faulty hardware components where required. Set up and deploy IT equipment for new employees. Ensure all IT equipment remains functional and properly maintained. Network Administration: Monitor and maintain LAN, Wi-Fi, and internet connectivity across the resort. Troubleshoot network outages and connectivity issues. Support the maintenance of switches, routers, access points, and other network infrastructure. Assist with network upgrades, expansion, and configuration. Hospitality Systems Support: Provide technical support for the resort's Property Management System (PMS), Point of Sale (POS) systems, payment terminals, and other hospitality applications. Ensure uninterrupted operation of guest-facing technology systems. Assist staff with system-related challenges and provide user training where necessary. IT Security & Data Protection: Install and maintain antivirus, endpoint protection, and other security software. Ensure operating systems and applications receive regular updates and security patches. Support data backup and disaster recovery processes. Assist in protecting company and guest information from unauthorized access. Preventive Maintenance & Asset Management: Conduct routine inspections and preventive maintenance of IT equipment. Maintain an accurate inventory of all IT assets. Document support requests, solutions, recurring issues, and maintenance activities. Recommend equipment repairs, upgrades, or replacement where necessary. Prepare weekly and monthly IT support reports. Vendor & Compliance Support: Liaise with external IT vendors and service providers for equipment repairs and maintenance. Monitor vendor performance and service delivery. Ensure compliance with the organization's IT policies, security standards, and procedures. Support IT audits and compliance reviews. Maintain confidentiality of company, employee, and guest information. Requirements: Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field. Minimum of 2 years' experience: in IT Support, Help Desk, Network Administration, or a related role. Experience: working in the hospitality industry is an added advantage. Strong knowledge of Windows operating systems and Microsoft 365. Basic knowledge of TCP/IP, LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting. Experience: with hardware installation, configuration, and maintenance. Familiarity with POS, PMS, CCTV, payment terminals, or hospitality technology systems is an advantage. Key Performance Indicators (KPIs): IT support ticket resolution time. First-time resolution rate. System and network uptime. User satisfaction rating. Preventive maintenance completion rate. Reduction in recurring IT issues. IT asset accuracy. Compliance with IT security policies. Downtime of critical business systems. Timely completion of assigned IT projects. Skills & Competencies: Strong troubleshooting and analytical skills. Excellent communication and interpersonal skills. Strong customer service orientation. Ability to manage and prioritize multiple support requests. Good documentation and reporting skills. High level of integrity and confidentiality. Strong attention to detail. Ability to work independently and as part of a team. Ability to work effectively under pressure and respond to critical system failures. Willingness to work shifts, weekends, and public holidays when required. Working Conditions: This is an on-site role requiring IT support across the resort. The position operates on a 5-working-day, 2-off-day shift schedule. The successful candidate may be required to work different shifts, including weekends and public holidays. Availability outside normal working hours may be required during critical system failures or emergencies. The role may occasionally require lifting, moving, and installing IT equipment. Location: Abakpa, Enugu Remuneration: NGN 150,000 Monthly About FMR Agency FMR Agency is a leading recruitment and talent management firm in Nigeria, dedicated to connecting top talent with exceptional opportunities. Renowned for its innovative approach, FMR Agency partners with organizations across diverse industries, ensuring they find the perfect candidates to drive their success. At FMR Agency, employees are at the heart of everything we do. We pride ourselves on fostering a collaborative, inclusive, and growth-oriented workplace where every team member is empowered to excel. From ongoing professional development programs to mentorship opportunities, we invest in our people, ensuring they have the tools and support needed to thrive in their careers. Working at FMR Agency means joining a vibrant team of professionals passionate about making a difference in the recruitment industry. We value creativity, integrity, and a commitment to excellence, creating a dynamic environment where innovative ideas flourish. As part of the FMR Agency team, you’ll enjoy competitive benefits, a strong work-life balance, and opportunities to work on meaningful projects that impact lives and businesses positively. If you’re ready to be part of a forward-thinking organization shaping the future of recruitment in Nigeria, FMR Agency is the place for you. Job opportunities at FMR Agency FMR Agency in Ikeja is currently hiring across Recruitment, Marketing & Communications, Sales, and Accounting, Auditing & Finance. Of the 43 open positions, 26 are based in Lagos, 11 are based in Abuja, 4 are based in Kano, and 1 each are based in Anambra and Abia. The roles span from entry-level and early-career opportunities to mid-level and senior positions, covering candidates with 0–10 years of experience. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job