Head, PTSA Operations
AI summary
Unified Payment Services Limited is hiring a Head, PTSA Operations in Lagos on a full-time basis. The role provides strategic and operational leadership for the Payment Terminal Service Aggregator unit, covering POS deployment, transaction settlement, dispute resolution, vendor management, and compliance with CBN and NIBSS standards. Candidates need a first degree in a relevant field and at least 10 years of experience in payment systems, POS operations, or electronic banking, with a minimum of 3 years in a leadership role.
- Senior leadership role overseeing PTSA operations across Nigeria
- Covers POS deployment, transaction settlement, dispute resolution, and compliance
- Requires 10+ years in payment systems, POS, or electronic banking
- Full-time position based in Lagos
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, PTSA Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Unified Payment Services Limited and the role in Not specified.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, PTSA Operations role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Unified Payment Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, PTSA Operations at Unified Payment Services Limited ⏲ Sep 9, 2026, 11:05 AM ⋕ View all Data Science & Analytics jobs Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem. We are recruiting to fill the position below: Job Title: Head, PTSA Operations Location: Lagos Employment Type: Full-time Job Objectives The role ensures operational efficiency, compliance, and customer satisfaction in all payment terminal-related activities in line with CBN, NIBSS, and industry standards. To provide strategic and operational leadership for the Payment Terminal Service Aggregator (PTSA) Operations Unit, ensuring the smooth running of POS terminal management, transaction processing, dispute resolution, settlements, and service delivery. Duities and Responsibilities: Strategic and Operational Leadership: Oversee and coordinate all PTSA operations, including POS deployment, monitoring, maintenance, and support. Ensure the efficient processing and settlement of all POS and terminal-based transactions. Supervise daily transaction monitoring, ensuring minimal downtime and prompt issue resolution. Develop and implement operational strategies to improve transaction success rates and service uptime. Transaction Settlement & Reconciliation: Manage the end-to-end settlement cycle for all PTSA-related transactions (merchant settlement, acquirer reconciliation, and interbank transfers). Liaise with Finance and IT teams to ensure accuracy of postings and reports. Resolve discrepancies and ensure timely settlement to merchants and stakeholders. Oversee daily, weekly, and monthly reconciliations of POS transactions across all payment channels and partners. Dispute Resolution & Chargeback Management: Ensure effective communication with NIBSS, switches, banks, and merchants for dispute resolution. Oversee handling of failed, disputed, or reversed POS transactions in line with regulatory timelines. Monitor chargeback trends and implement preventive measures to reduce recurring issues. Vendor, Partner, and Terminal Management: Manage relationships with terminal providers, acquirers, and service vendors. Monitor the health and performance of terminals (hardware/software) and drive maintenance efficiency. Ensure deployment and management align with CBN PTSA guidelines. Approve POS terminal configurations, activations, and deactivations in compliance with policy. Compliance & Risk Management: Implement and monitor risk management controls across PTSA operations. Ensure strict adherence to CBN regulations, NIBSS operational standards, and internal control frameworks. Maintain data security and ensure all transaction records are properly archived. Address audit observations promptly and maintain strong compliance ratings. People & Performance Management: Foster a culture of accountability, innovation, and customer focus. Ensure clear performance goals, conduct regular reviews, and provide capacity-building opportunities. Lead, motivate, and develop the PTSA Operations team to achieve operational excellence. Reporting & Stakeholder Management: Prepare and present periodic reports on transaction volumes, terminal performance, settlement status, and incident logs. Represent PTSA Operations in management meetings and regulatory interactions as required. Interface with IT, e-Channels, Compliance, Risk, and Finance to ensure smooth service delivery. Job Requirements: Education: First Degree in Accounting, Finance, Computer Science, Business Administration, or related discipline Experience: Minimum of 10 years’ experience: in payment systems, POS operations, or electronic banking, with at least 3 years in a managerial role. Others: Strong understanding of CBN PTSA Guidelines, NIBSS processes, and payment industry regulations. Hands-on experience: with POS terminal management systems, switching platforms, and settlement systems. Proven ability to manage large transaction volumes, reconciliation, and dispute processes. How to Apply Interested and qualified candidates should send their Applications to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the mail. Application Deadline: 31st October, 2026. View all Jobs in Nigeria Lagos State