Hospitality Operations manager
AI summary
Hamilton Apartments in Abuja seeks an experienced Hospitality Operations Manager to oversee daily operations of serviced apartments. Responsibilities include supervising staff, maintaining service standards, handling guest concerns, and improving operational systems. Requires 3-5 years hospitality experience and a relevant degree.
- Full-time, on-site role in Abuja, Nigeria.
- Minimum 3-5 years hospitality operations experience required.
- Benefits include competitive salary, performance bonuses, staff meals, and paid annual leave.
- Ideal for candidates passionate about guest experience and operational excellence.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Hospitality Operations manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NaijaJobPortal and the role in Abuja.
- Add concrete examples related to cleaning, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Hospitality Operations manager role in cleaning, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NaijaJobPortal before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Overview Experience: Intermediate Level Job Type Full time Work Mode On site Category Customer Experience: Job Description At Hamilton Apartments, we believe hospitality is more than accommodation — it is about creating spaces that feel welcoming, refined, comfortable, and memorable. We are looking for an experienced and highly organised Hospitality Operations Manager to help oversee the daily operations of our serviced apartments and hospitality properties in Abuja. This role is ideal for someone who is passionate about operational excellence, guest experience, team coordination, and building systems that allow hospitality spaces to run smoothly and professionally. The successful candidate will play an important role in maintaining service standards, supporting staff operations, and ensuring guests receive a high-quality experience: across all touchpoints. We are seeking someone who is proactive, solutions-driven, detail-oriented, and capable of leading operations within a fast-paced hospitality environment. Requirements: • Bachelor’s degree or HND equivalent in Hospitality Management, Business Administration, Hotel Management, or a related field is an advantage • Minimum of 3–5 years experience: in hospitality operations, hotel management, serviced apartments, or related operations roles • Strong leadership and team management skills • Excellent organisational and problem-solving abilities • Strong communication and interpersonal skills • Ability to manage multiple operational tasks efficiently in a fast-paced environment • Experience: supervising housekeeping, guest services, maintenance, or operational teams • Professional appearance and conduct • Strong attention to detail and service standards • Ability to work independently and make operational decisions when required • Familiarity with booking platforms, reservations systems, and hospitality operations is an advantage • Proficiency in Microsoft Office and basic reporting tools • Financial awareness and ability to monitor operational costs and efficiency • Ability to maintain professionalism, confidentiality, and operational discipline at all times Responsibilities: • Oversee the daily operations • Supervise and coordinate operational staff, cleaners, and guest service personnel • Ensure apartments and guest areas are maintained to high cleanliness and hospitality standards • Handle guest concerns, bookings, and operational issues professionally and efficiently • Monitor staff schedules, attendance, and overall workflow • Coordinate maintenance requests and ensure timely resolution of issues • Assist in improving operational systems, guest experience, and service quality • Maintain accurate operational records and communicate updates to management • Ensure professionalism, safety, and excellent customer service across all operations Benefits: & Perks • Competitive salary based on experience: and qualifications • Performance-based incentives/bonuses • Staff meals during work shifts • Paid annual leave • Opportunity to work within an expanding hospitality operation We look forward to hearing from you! Required Skills Adaptability Attention to Detail Communication Creativity Critical Thinking Employee Relations English Leadership Operations Management Performance Management Problem Solving Proofreading Teamwork Time Management Training & Development About Hamiltonapartmentscareers Hamilton Apartments Abuja is a hospitality and short-stay apartment brand committed to delivering excellent guest experiences, comfort, professionalism, and high service standards. We are building a reliable and motivated team of hospitality professionals who value teamwork, responsibility, attention to detail, and exceptional customer service. At Hamilton Apartments Abuja, we believe in creating a respectful and growth-oriented work environment where dedicated staff can develop their skills and grow alongside the business as operations continue to expand. Industry Hospitality Company Size 11-50 employees View Company Profile