Client Advisor

AI summary

Luxury client advisor role for an international fashion brand in Lagos. Deliver personalized service to high-net-worth clients. Requires 2 years luxury retail experience.

• White-glove client service across all touchpoints
• Proactive clienteling and CRM management
• Fluency in Yoruba, French or other Nigerian languages is a plus
• Full-time role in Lagos with weekend flexibility

Description

Find a Job + + + + Search Client Advisor Anonymous Employer Customer Service & Support 1 month ago Easy apply Lagos Full Time Retail, Fashion & FMCG NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a highly professional and polished luxury client advisor to represent our prestigious international fashion brand in Lagos. The successful candidate will deliver exceptional, personalized, and concierge-level service to high-net-worth clients, consistently upholding the brand’s standards of excellence, exclusivity, and sophistication. This role requires the highest levels of elegance, discretion, and professionalism in building and maintaining long-term client relationships. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Deliver white-glove client service across all touchpoints, including in-boutique visits, private appointments, telephone, email, and WhatsApp Business. Provide expert personalized styling consultations, in-depth product knowledge, and seamless purchasing experiences tailored to each client’s preferences and lifestyle. Proactively build and nurture strong client relationships through clienteling, maintaining accurate and up-to-date CRM records of preferences, purchase history, and key occasions. Manage the end-to-end client journey, including order processing, alterations, customizations, repairs, and after-sales service. Anticipate client needs, handle complaints with poise, and convert service recoveries into strengthened loyalty. Collaborate effectively with internal teams (Styling, Logistics, Tailoring, and Global Client Services) to ensure flawless execution. Support the planning and execution of exclusive client events, trunk shows, and private viewings. Uphold impeccable standards of boutique presentation, visual merchandising, and brand housekeeping. Process transactions accurately while strictly adhering to brand protocols and compliance requirements. Remain well-informed on current collections, brand heritage, and global fashion trends. Requirements: Minimum 2 years’ experience in luxury retail, high-end fashion, premium hospitality, or private client services. Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele. Exceptional verbal and written communication skills in English. Fluency in Yoruba, French, or other Nigerian languages is a strong advantage. Impeccable grooming, presence, and professional demeanor aligned with luxury brand standards. Strong knowledge of luxury fashion, styling, and product categories. Proficiency in CRM systems, luxury POS platforms, and Microsoft Office Suite. Flexibility to work weekends and occasional evenings for client appointments and events Key Performance Indicators (KPIs): Achieve monthly and annual personal sales targets and contribute to boutique revenue. Maintain a Client Satisfaction Score (CSAT) of 95% and above. Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention). Complete proactive clienteling touches per month (calls, messages, appointments, follow-ups). Achieve targets for average transaction value (ATV) and units per transaction (UPT). Acquire and onboard new high-value clients through networking and referrals. Ensure 100% accuracy in CRM data management and client profiling. Demonstrate excellence in service recovery with positive post-resolution feedback. Active contribution to the success of client events and private appointments (measured by attendance and sales conversion). Key Competencies: Refine interpersonal skills and natural ability to engage with high-profile clients. High emotional intelligence, discretion, and composure under pressure. Strong attention to detail and solution-oriented mindset. Commercial awareness balanced with a genuine service-first philosophy. Cultural sensitivity and adaptability within Lagos’ affluent and diverse clientele. Uncompromising professionalism and integrity. Remuneration: NGN 200,000 – 280,000 (depending on experience and performance) Benefits: Comprehensive medical insurance and other benefits Generous employee discount on brand products Continuous professional development and luxury service training Clear career progression opportunities within the brand Sophisticated working environment in Ikeja, Lagos. Note: This role is ideal for a mature, poised, and service-oriented professional who is truly passionate about luxury fashion and committed to delivering excellence. About Jobberman (Third Party Recruitment) Jobberman (Third Party Recruitment) is currently hiring across Management & Business Development, Marketing & Communications, and Accounting, Auditing & Finance roles. Of the 59 open positions, 37 are based in Lagos, 8 are based in Abuja, 2 each are based in Port Harcourt & Rivers State, Bayelsa, and Delta, while 1 role each is based in Kwara, Ondo, Kebbi, Enugu, Ebonyi, Nassarawa, and Edo, with 1 remote opportunity available. The openings span from entry-level and mid-level positions through to senior roles, with most suited to candidates with 0-5 years of experience and some requiring 5-10 years. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. 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