Senior Officer, Client Acquisition & Retention
AI summary
EHA Clinics is hiring a Senior Officer, Client Acquisition & Retention in Sangotedo, Lagos. The role focuses on driving customer conversions, building long-term client relationships, and meeting sales and revenue targets. The position offers a salary range of ₦150,000–₦200,000/month plus benefits.
- Full-time client acquisition and retention role in Lagos
- Salary range of ₦150,000–₦200,000/month
- Requires 1 year post-NYSC experience in sales or marketing
- Health coverage, performance bonus, and 13th month benefit included
- Healthcare or pharmaceutical distribution experience is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦150,000 - ₦200,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Officer, Client Acquisition & Retention evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EHA Clinics and the role in Not specified.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Officer, Client Acquisition & Retention role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EHA Clinics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healt... Senior Officer, Client Acquisition & Retention Job Type Full Time Qualification BA/BSc/HND Experience: 1 year Location Lagos Job Field Marketing and Communication , Sales and Business Development Salary Range ₦150,000 - ₦200,000/month Location: Sangotedo, Lagos Mission Objective The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience: and exceed their expectations for a continuous patronage. The Senior Officer, Client Acquisition & Retention will assist the Client Relations department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Senior Officer, Client Acquisition & Retention will be required to ensure customer conversions and retention. The Senior Officer, Client Acquisition & Retention should be an excellent communicator who is able to grasp customer needs and determine ways to fulfill them. The goal of the Senior Officer Client Acquisition and Retention will be to help the clinic safeguard our revenue and increase the number of our customers and retain them. Duties And Responsibilities: Purpose: Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets. Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform. Engagement: Collaborating with internal teams to address customer needs .Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle. Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly. Delivery: Ensuring adherence to contract terms and meeting sales and revenue targets Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech. Targeted Specialized Knowledge Minimum of Bachelor's Degree in Marketing, Business Administration, or related field. Minimum of 1 year of proven post NYSC-related experience: as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer. Experience: in the healthcare industry or pharmaceutical distribution industry will be a strong advantage. Proven track record of meeting and exceeding targets. Background in sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption. Benefits: Health Coverage Benefit Performance Bonus 13th Month Annual Skills Assessment. Check how your CV aligns with this job Method of Application Interested and qualified? Go to EHA Clinics on erp.eha.ng to apply Build your CV for free. Download in different templates.