Soft Service Supervisor

AI summary

The African Medical Centre of Excellence (AMCE) Abuja is hiring a Soft Service Supervisor to oversee daily housekeeping, portering, and front-of-house operations in its 500-bed specialty hospital. The role involves supervising cleaning teams, ensuring compliance with IPC and JCI/ISO standards, managing inventory and equipment, and coordinating patient portering services. This is a hands-on leadership position focused on maintaining pristine environmental standards in an international healthcare setting.

• Supervises housekeeping, portering, and front-of-house teams in a 500-bed specialty hospital
• Ensures compliance with IPC policies and JCI/ISO standards
• Manages cleaning inventory, equipment, and monthly stock counts
• Coordinates patient portering and emergency transport logistics
• Conducts quality audits and daily operational rounds across all hospital zones

Original source description

Soft Service Supervisor at African Medical Centre of Excellence (AMCE) ⏲ Sep 2, 2026, 9:11 AM ⋕ View all Medical & Healthcare jobs The African Medical Centre of Excellence (AMCE) Abuja is a 500-bed specialty hospital offering world-class comprehensive diagnostics and treatment in oncology, cardiovascular, and haematological care, and general medical and surgical services, along with top notch research and education. The AMCE will provide exceptional care to people on the African continent, regardless of their financial means. Developed by the African Export-Import Bank (Afreximbank) in clinical partnership with King’s College Hospital NHS Foundation Trust., AMCE Abuja is the first of five centres planned for development in Africa. We are recruiting to fill the position below: Job Title: Soft Service Supervisor Location : Abuja Job Objective He/ She will monitor daily operations, train staff, and uphold the pristine environmental standards required in an international healthcare setting. The Soft Service Supervisor will be responsible for the direct, hands-on supervision and coordination of daily soft service operations within the hospital. The role holder will ensure the effective execution of all housekeeping, portering, and minor front-of-house tasks to the highest standards of cleanliness, safety, and efficiency. Key Accountabilities/ Responsibilities: Daily Operational Supervision & Task Management: Perform continuous rounds across all assigned zones (patient rooms, ORs, public areas) to monitor cleanliness and service delivery in real-time. Ensure all daily, weekly, and monthly cleaning checklists are completed and signed off by the relevant staff. Reallocate resources dynamically in response to emergencies, spills, or high-priority requests. Conduct daily briefings with housekeeping, portering, and front-of-house teams to assign tasks and communicate priorities. Create and distribute daily work schedules and assignment sheets for all direct reports. Verify the completion and quality of terminal cleans upon patient discharge. Quality Assurance & Compliance Monitoring: Monitor and enforce strict compliance with isolation cleaning procedures in designated patient rooms. Ensure all cleaning practices adhere to IPC policies and relevant standards (JCI, ISO, etc.). Audit documentation, such as cleaning logs and checklists, for accuracy and completeness. Check and ensure all cleaning carts are properly stocked, organized, and compliant with safety standards. Perform scheduled and random quality audits using standardized checklists for all cleaning and portering activities. Report any non-compliance issues immediately to the Soft Services Manager and take provisional action. Inventory & Equipment Management: Supervise the proper use, storage, and basic maintenance of all cleaning equipment (e.g., vacuums, scrubbers, buffers). Ensure all chemicals are correctly labeled, stored in compliance with SDS, and used at the appropriate dilutions. Perform daily checks of cleaning supply levels on carts and in storage closets; initiate restocking requests. Conduct monthly physical inventory counts of supplies and equipment. Report faulty equipment to the maintenance team or vendors and track until resolved. Manage the inventory of portering equipment (wheelchairs, stretchers), ensuring they are clean, functional, and available. Patient Portering & Transport Coordination: Monitor the portering request system (digital or manual) and dispatch porters efficiently. Maintain a log of portering activities and response times for performance review. Audit porter adherence to patient handling techniques and infection control protocols (e.g., hand hygiene, cleaning transport equipment after each use). Coordinate portering support for emergency cases and scheduled admissions/discharges. Supervise porters to ensure timely, safe, and courteous transport of patients and specimens. Investigate and resolve delays or complaints related to patient transport services. Customer Service & Stakeholder Communication: Proactively engage with nursing unit managers to understand specific departmental needs and concerns. Serve as the first point of contact for cleaning and portering-related queries from patients, visitors, and clinical staff. Collect and document feedback from internal customers to identify trends and improvement areas. Ensure front-of-house staff provide a warm, professional, and helpful welcome to all visitors. Maintain a positive and collaborative relationship with the on-site teams from outsourced service providers. Respond promptly and professionally to service complaints, resolving them where possible and escalating complex issues to the Manager. Safety, Risk Management & Incident Reporting: Enforce strict adherence to occupational health and safety protocols, including PPE usage and ergonomic practices. Promote a culture of safety by encouraging staff to report hazards and near-misses without fear. Investigate and document all safety incidents, near-misses, and hazardous conditions within the team. Lead the initial response to spills, accidents, or incidents, ensuring proper containment and cleanup. Conduct regular safety inspections of work areas, storage rooms, and equipment. Ensure the correct and safe disposal of general and clinical waste according to hospital policy. Pest Control & Waste Management Monitoring: Maintain accurate logs for pest sighting reports and waste management checks. Train staff on integrated pest management (IPM) principles and proper waste handling procedures. Ensure bait stations are intact and report any issues to the pest control vendor via the Manager. Monitor the cleanliness of waste storage areas and ensure schedules for waste removal are followed. Supervise the segregation and disposal of different waste streams (clinical, general, recyclable) by housekeeping staff. Conduct daily visual inspections in key areas (kitchens, pantries, waste holding areas) for signs of pest activity. Administrative Duties & Reporting: Maintain daily attendance and timekeeping records for all direct reports. Participate in departmental meetings and contribute to operational planning. Manage the leave roster, ensuring adequate coverage for all shifts and areas. Compile and submit daily activity reports to the Soft Services Manager, highlighting achievements, issues, and metrics. Complete incident reports and hazard identification forms in a timely and accurate manner. Assist the Manager in preparing data for monthly performance and KPI reviews. Qualifications Experience: working in JCI-accredited or international hospitals is a strong advantage. Knowledge of integrated pest management (IPM) and sanitation protocols. Experience: in housekeeping or environmental services management, preferably within the healthcare industry. Excellent communication, interpersonal, and negotiation skills, with a strong focus on customer service. Proficiency in using facilities management software, inventory management systems, and MS Office Suite. Experience: managing departmental budgets and cost-saving initiatives. Bachelor’s Degree in Facilities Management, Hospitality Management, Business Administration, Public Health, or a related field. Experience: in optimizing workflows, reducing costs, and improving service delivery. Must have skills: Public Health Clinical Cleaning Infection Control and Prevention. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Abuja