Room Attendant

AI summary

Domeo Resources International is hiring a Room Attendant to service guest rooms, suites, and corridors to luxury hotel standards. The role covers thorough cleaning, bathroom sanitation, linen and amenity replenishment, room inspection, and prompt guest service. The position is based in Niger State, Nigeria.

• Luxury hotel housekeeping role with detailed SOP-driven responsibilities
• Covers guest rooms, suites, corridors, and assigned areas
• Includes bathroom sanitation, linen management, and amenity replenishment
• Requires attention to detail, confidentiality, and guest privacy
• Based in Niger State, Nigeria

Original source description

The Room Attendant is expected to maintain confidentiality, demonstrate attention to detail, respond promptly to guest requests, report maintenance issues, and comply with all housekeeping procedures, health and safety regulations, and luxury hospitality standards. The Room Attendant is responsible for cleaning, servicing, maintaining, and preparing guest rooms, suites, corridors, and assigned areas to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel. The role ensures that every guest room is spotless, fully stocked, aesthetically arranged, and ready for occupancy while delivering exceptional service that enhances the overall guest experience. Role Responsibilities: Guest Room Cleaning & Preparation: Sweep and mop hard floors using approved cleaning methods. Ensure guest rooms are aesthetically arranged and ready for occupancy before inspection. Clean balconies, terraces, and outdoor guest spaces where applicable. Change bed linen, pillowcases, duvet covers, and towels according to hotel policies. Vacuum carpets, rugs, upholstered furniture, and curtains. Dust and polish all furniture, fixtures, fittings, mirrors, artwork, and decorative items. Clean and service assigned guest rooms, suites, and villas in accordance with the hotel's Standard Operating Procedures (SOPs). Make beds neatly using approved bed-making standards. Bathroom Cleaning & Sanitation: Ensure proper drainage and report plumbing issues immediately. Thoroughly clean and sanitize toilets, bathtubs, showers, sinks, mirrors, countertops, and bathroom fixtures. Polish bathroom fittings and ensure all surfaces are free from stains, soap residue, and watermarks. Replenish guest toiletries, towels, bathrobes, slippers, tissues, and other bathroom amenities. Maintain superior hygiene and sanitation standards at all times. Room Inspection & Quality Standards: Immediately correct any deficiencies identified before notifying the Housekeeping Supervisor. Check room fragrance, temperature, lighting, and overall ambience before releasing rooms for inspection. Ensure guest amenities are complete, properly arranged, and attractively presented. Conduct self-inspections after cleaning each room to ensure compliance with hotel standards. Verify that all furniture, appliances, lighting, air-conditioning, televisions, telephones, minibars, safes, and other equipment are functioning properly. Guest Service & Hospitality: Report guest complaints or unusual requests promptly to the Housekeeping Supervisor. Greet guests politely and professionally whenever encountered. Demonstrate professionalism, courtesy, and discretion in all guest interactions. Assist guests with general enquiries where appropriate or direct them to the relevant department. Respect guest privacy by following "Do Not Disturb" procedures. Respond promptly and courteously to guest requests for extra towels, pillows, toiletries, blankets, baby cots, ironing boards, and other amenities. Linen, Laundry & Amenity Management: Report damaged or missing linen immediately. Collect soiled linen and transport it to the designated laundry collection area. Maintain proper linen usage to minimize waste and losses. Replenish room amenities, minibar items (where applicable), stationery, tea and coffee supplies, bottled water, and promotional materials. Ensure linen and towels are free from stains, tears, and damage before use. Receive and properly store clean linen and housekeeping supplies. Housekeeping Equipment & Supply Management: Maintain accountability for all assigned cleaning equipment and supplies. Store cleaning chemicals according to safety guidelines. Use housekeeping equipment, machinery, and cleaning chemicals correctly and safely. Report faulty equipment or shortages to the Housekeeping Supervisor. Minimize wastage of cleaning materials and guest supplies. Ensure housekeeping trolleys are clean, organized, and fully stocked before each shift. Maintenance Reporting: Report faulty electrical fittings, plumbing defects, damaged furniture, broken appliances, leaking taps, blocked drains, damaged flooring, defective locks, faulty air conditioners, and other maintenance concerns. Inspect guest rooms for maintenance issues during cleaning. Follow up on reported maintenance issues where required. Ensure rooms requiring maintenance are properly documented. Lost & Found Management: Record and submit recovered items to the Housekeeping Supervisor or Security Department. Maintain complete confidentiality regarding guest belongings. Immediately report all lost-and-found items discovered in guestrooms or public areas. Never remove, use, or retain guest property. Follow established hotel procedures for handling guest property. Health, Safety & Hygiene: Use Personal Protective Equipment (PPE) where required. Handle cleaning chemicals safely and according to manufacturer instructions. Observe proper manual handling techniques when lifting or moving furniture and equipment. Maintain high standards of personal hygiene and professional grooming. Participate in emergency drills and comply with fire safety procedures. Report unsafe conditions, accidents, or hazards immediately. Ensure compliance with hotel health, sanitation, and infection prevention standards. Environmental Sustainability: Encourage towel and linen reuse programmes where applicable. Use water, electricity, cleaning chemicals, and consumables responsibly. Minimize waste through efficient use of housekeeping supplies. Participate in recycling and waste segregation programmes. Support the hotel's environmental sustainability initiatives. Reporting & Documentation: Record maintenance requests, lost-and-found items, and guest requests accurately. Report completed rooms to the Housekeeping Supervisor for inspection. Update room status promptly after cleaning each room. Report unusual incidents, damages, or security concerns immediately. Maintain daily cleaning records and assignment checklists. Compliance & Continuous Improvement: Continuously improve housekeeping techniques and service delivery. Comply with hotel policies, Standard Operating Procedures (SOPs), luxury hospitality standards, and statutory regulations. Support departmental quality improvement initiatives. Demonstrate commitment to operational excellence and guest satisfaction. Attend departmental meetings, training programmes, and refresher courses. Qualifications and Requirements: Education: and Certifications: SSCE or equivalent. Minimum of 1 year of housekeeping experience, preferably in a hotel setting; entry-level candidates with strong attention to detail may be considered. Skills: Room cleaning techniques Reliability and punctuality Use of cleaning equipment and chemicals Bed-making and turndown service. Guest courtesy. Discretion Attention to detail How to Apply Interested and qualified candidates should forward their CVs and cover letters to [email protected] using "Room Attendant_Abuja" as the subject of the email. Note : Only shortlisted candidates will be contacted. Application Deadline: 30th August, 2026. View all Jobs in Nigeria Abuja Room Attendant job vacancies in Nigeria