IT Infrastructure Analyst II

AI summary

IITA seeks an IT Infrastructure Analyst II for its headquarters in Ibadan, Nigeria. The role involves incident and request management, problem management, and ensuring SLA compliance. Requires 3 years experience and a BA/BSc/HND degree.

• Incident and request management for service queues
• Onsite contract role in Ibadan
• 3 years experience required

Description

IT Infrastructure Analyst II at IITA - International Institute of Tropical Agriculture July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - IT Infrastructure Analyst II at IITA - International Institute of Tropical Agriculture. This is the link: https://www.myjobmag.com/job/it-infrastructure-analyst-ii-iita?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message IT Infrastructure Analyst II at IITA - International Institute of Tropical Agriculture View Jobs in Agriculture / Agro-Allied / View Jobs at IITA - International Institute of Tropical Agriculture Posted: Jul 22, 2026 Deadline: Aug 5, 2026 Save Email @gmail.com @yahoo.com @outlook.com The International Institute of Tropical Agriculture (IITA) is one of the world's leading research partners in finding solutions for hunger, malnutrition, and poverty. Our award-winning research for development (R4D) addresses the development needs of tropical countries. We work with partners to enhance crop quality and productivity, reduce producer and consu... Read more about this company IT Infrastructure Analyst II Job Type Contract , Onsite Qualification BA/BSc/HND Experience 3 years Location Oyo City Ibadan Job Field ICT / Computer Description The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan. Duties Own day‑to‑day Incident & Request Management for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA. Participate in Problem Management (trend analysis, root‑cause analysis, corrective/preventive actions) and track known errors/workarounds. Participate in Change Management activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required. Maintain and improve standard operating procedures for repetitive operational tasks. Track and report availability, performance, and capacity metrics; recommend scale‑up/scale‑out or optimization measures. Perform health checks (daily/weekly/monthly) on critical services, document and escalate deviations. Provide L2/L3 support for Windows/macOS endpoints, printing, mobile devices/MDM, and approved software images. Administer identity & access operations (provisioning, de‑provisioning, group/role changes, periodic access reviews) in coordination with the Information Security team. Package, test, and deploy patches and updates for endpoints and core services in line with the change calendar Collaborate with Network/Infrastructure teams on L2 tasks for Wi‑Fi, VPN, and PABX/IP telephony. Execute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under the guidance of Lead, IT Operations & Security Management. Ensure stations remain connected to HQ services; provide remote support to Station IT Officers. Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories. Provide clear technical communications to stakeholders and contribute to IT service status updates. Update knowledge articles for end‑users; deliver on-the-spot user training on call or remotely. Contribute to post‑incident reviews, lessons learned, and backlog; champion automation/scripting to remove toil. Perform any other job‑related duties assigned by the supervisor. Requirements BSc/HND in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering, or a related field, with a minimum of three (3) years of hands-on experience in IT Operations, Network Operations Centre (NOC), or Service Desk Level 2 support within a medium-to-large, multi-site, or hybrid (on-premises and cloud) environment. Possession of ITIL V4 Foundation certification (or higher), CompTIA Network+/A+, Microsoft MD-102 (Endpoint Administrator) or AZ-104, Cisco CCNA, or equivalent vendor certifications will be considered an added advantage. Competencies: The ideal candidate must have: Strong troubleshooting, analytical, and root cause analysis (RCA) skills for effective problem resolution. Excellent customer service, written, and verbal communication skills. Good knowledge of ITIL processes, including Incident, Problem, Change Management, and Service Level Agreements (SLAs). Proficiency in Microsoft Windows/macOS environments, Mobile Device Management (MDM), collaboration tools, and basic Layer 3 networking and voice communication concepts. Benefits We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment. Check how your CV aligns with this job Method of Application Interested and qualified? Go to IITA - International Institute of Tropical Agriculture on apply.workable.com to apply Build your CV for free. Download in different templates. Share Save Email Report Get new ICT / Computer jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at IITA - International Institute... 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