State Helpdesk Officer
AI summary
IITA is hiring a State Helpdesk Officer in Plateau, Nigeria on a 1-year renewable contract. The role involves managing a program help desk, logging enquiries and complaints, supporting community feedback mechanisms, and providing information on youth agribusiness services. A Bachelor's degree and at least 2 years of customer service or community engagement experience are required.
- 1-year renewable contract position
- Based in Plateau State, Nigeria
- Bachelor's degree plus 2 years experience required
- Customer service and community engagement focus
- Youth agribusiness development program
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in JosThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest State Helpdesk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Institute of Tropical Agriculture (IITA) and the role in Jos.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this State Helpdesk Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Jos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Institute of Tropical Agriculture (IITA) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
State Helpdesk Officer (Plateau) at International Institute of Tropical Agriculture (IITA) ⏲ Sep 11, 2026, 12:02 PM ⋕ View all Customer Service & Support jobs The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future. We are recruiting to fill the position below: Job Title: State Helpdesk Officer Ref. No.: IITA/P&C/NRS2026-057 Location: Plateau Contract: 1-year renewable contract Duties Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes. Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program's complaints and feedback mechanism and safeguarding procedures. Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO. Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship). Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner. Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO. Uphold IITA's safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community. Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events. Perform other related duties as assigned by the supervisor Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth. Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information. Requirements: Bachelor's Degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience: in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required. Competencies: The ideal candidate must have: Basic computer literacy (Microsoft Office) for recording and reporting enquiries. High level of integrity, confidentiality, and professionalism. Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone). Excellent customer service and interpersonal skills. Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons. Good problem solving and conflict resolution skills. Ability to manage multiple tasks and work under pressure. Strong organizational and record-keeping skills. Proficiency in Microsoft Office applications and digital communication tools Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally. Strong verbal and written communication skills. Ability to communicate effectively with diverse stakeholders. Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations. Remuneration We offer highly competitive salary with equally attractive benefits: and excellent working conditions in a pleasant campus environment. How to Apply Interested and qualified candidates should: Click here to apply online Note : IITA is an equal opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted. Application Deadline: 21st September, 2026. View all Jobs in Nigeria Plateau State