Client Experience Associate
AI summary
Workatlas Consult Limited is hiring a Client Experience Associate to serve as the primary point of contact for clients and visitors, managing onboarding, workspace allocation, billing coordination, and facility operations. The role is full-time and onsite in Ikoyi, Lagos, and Zoo Road, Kano, offering a monthly salary of ₦170,000–₦190,000 plus benefits including medical insurance, pension, and airtime allowance.
- Full-time onsite role in Ikoyi, Lagos and Zoo Road, Kano
- Monthly pay of ₦170,000–₦190,000
- Requires Bachelor's degree and 1–3 years experience
- Benefits include medical insurance, pension, and airtime allowance
- Customer service, admin support, and facility coordination role
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦170,000.00 – ₦190,000.00 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, cleaning, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Experience Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Workatlas Consult Limited and the role in Not specified.
- Add concrete examples related to security, cleaning, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Experience Associate role in security, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Workatlas Consult Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We provide Standard and Effective Human Resource Management Services. Client Experience: Associate Job Type Full Time , Onsite Qualification BA/BSc/HND Experience: 1 - 3 years Location Kano , Lagos City Ikoyi Job Field Customer Care, Success and Service Location: Ikoyi Lagos | Zoo Road Kano, Nigeria Pay: ₦170,000.00 – ₦190,000.00 per month Full-Time | Onsite | Standard business hours (Monday – Friday) Role Summary The Client Experience: Associate plays a key role in delivering an exceptional experience: for clients while ensuring the smooth day-to-day operations of the workspace. This role combines customer service, administrative support, facility coordination, and client account management to create a professional, welcoming, and efficient environment. As the primary point of contact for clients and visitors, the Client Experience: Associate is responsible for maintaining high service standards and supporting the overall success of the workspace. Key Responsibilities: Serve as the first point of contact for clients, visitors, and prospective members, ensuring a warm and professional welcome. Manage client onboarding, workspace allocation, and account administration. Build and maintain positive relationships with clients by responding promptly to enquiries and resolving service-related issues. Coordinate billing activities, including invoice preparation, payment follow-up, and account updates. Maintain accurate records of client contracts, memberships, renewals, and service agreements. Ensure offices, meeting rooms, and shared spaces are well-maintained and meet presentation and operational standards. Coordinate workspace setup, meeting room bookings, and client requests. Monitor and report facility issues, including equipment, utilities, internet connectivity, and maintenance requirements. Coordinate with janitorial staff, security personnel, vendors, and building management to ensure a safe, clean, and functional environment. Conduct workspace tours for prospective clients and provide information on available services and membership options. Support client retention and occupancy goals by delivering outstanding customer service and identifying opportunities to enhance the client experience. Prepare operational reports and provide administrative support to the Community Manager. Required Qualifications Bachelor's Degree in Business Administration, Hospitality Management, Mass Communication, Marketing, or a related field. 1–3 years of experience: in customer service, client relationship management, hospitality, workspace management, front office operations, or administrative support. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience: using CRM systems, billing platforms, or office management software is an added advantage. Core Competencies Exceptional customer service and relationship management skills. Excellent verbal and written communication skills. Strong interpersonal and stakeholder management abilities. Excellent organizational and multitasking skills. Problem-solving mindset with the ability to work independently. High attention to detail and commitment to delivering outstanding client experiences. Ability to thrive in a fast-paced, service-oriented environment. Compensation & Benefits: Medical insurance (self and spouse). Monthly airtime allowance. Pension contributions. Accident and life insurance cover. Career development and training opportunities within a global organization. Check how your CV aligns with this job Method of Application Interested and qualified candidates should apply using the Apply Now button below. Build your CV for free. Download in different templates.