Customer Care Representative
AI summary
Norak Technologies Ltd is hiring a Customer Care Representative in Lagos, Nigeria. The role involves handling customer inquiries via phone, email, and chat, troubleshooting software issues, managing accounts, and supporting billing and subscriptions. This is a full-time, entry-level position requiring a bachelor's degree and at least two years of experience.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 70,000 – 150,000, negotiable
- Entry-level position requiring a bachelor's degree
- Minimum two years of relevant experience required
- Focus on software customer support and CRM use
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Norak Technologies Ltd and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Norak Technologies Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Care Representative Norak Technologies Ltd Customer Service & Support Yesterday Easy apply New Lagos Full Time IT & Telecoms NGN 70,000 - 150,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a Customer Care Representative to join our Company. You will act as the first point of contact for customers, providing support, resolving issues, and ensuring a seamless experience: with our software products and services. This role requires excellent communication skills, technical aptitude, and a customer-first mindset. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Handle customer inquiries via phone, email, and chat, providing timely and accurate responses. Troubleshoot software issues and escalate complex problems to technical teams when necessary. Assist with account management, including onboarding, billing, subscription changes, and renewals. Resolve complaints professionally, ensuring customer satisfaction and loyalty. Educate customers on product features, updates, and best practices for effective usage Document interactions in CRM systems to track issues, resolutions, and follow-ups Collaborate with internal teams (engineering, product, sales) to improve customer experience. Collect and relay feedback to help shape product development and service improvements Promote company image by maintaining professionalism, empathy, and clear communication Monitor performance metrics such as response time, resolution rate, and customer satisfaction scores. Create and maintain self-help resources like FAQs, tutorials, and knowledge base articles. Provide proactive support by reaching out with updates, reminders, or solutions before issues arise. Assist with Invoices. Requirements: Bachelors Degree in Business Administration, Mass Communication, Accounting, Marketing or related field from recognised institution. Strong verbal and written communication skills. Basic technical knowledge of software systems and troubleshooting. Experience: with CRM tools and customer support platforms. Ability to multitask, prioritize, and manage time effectively. Customer-focused attitude with problem-solving skills. Previous experience: in IT/software customer service is an advantage. Accounting Knowledge Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job