Senior Customer Insights & Intelligence Analyst
AI summary
Rosabon Financial Services is establishing its first dedicated Customer Intelligence function and seeks a founding analyst to build infrastructure that transforms fragmented customer insights into strategic intelligence. The role involves designing Voice of Customer programs, leading qualitative research, producing executive briefings, and partnering with Product, Sales, and Marketing teams. This is a ground-floor opportunity for an experienced analyst to shape customer intelligence from foundational principles.
- Founding role building first dedicated Customer Intelligence function from scratch
- Ground-floor opportunity in a financial services organization
- Requires 4-6 years customer analytics/business intelligence experience
- Financial services or fintech background strongly preferred
- Send CV to careers@rosabonfinserv.com with job title as subject
- Application deadline: 2nd September, 2026
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, Customer Intelligence, Business IntelligenceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Customer Insights & Intelligence Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Rosabon Financial Services (The Concept Group) and the role in Not specified.
- Add concrete examples related to sales, Customer Intelligence, Business Intelligence, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Senior Customer Insights & Intelligence Analyst role in sales, Customer Intelligence?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Rosabon Financial Services (The Concept Group) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Rosabon Financial Services is establishing its first dedicated Customer Intelligence function to systematize customer learning across all products and segments. As a founding CI Analyst, you will build infrastructure transforming fragmented relationship manager insights, support interactions, and product feedback into strategic intelligence driving competitive advantage. Ground-floor opportunity for experienced analysts who can operate independently, design systems from foundational principles, and translate complex customer data into executive-ready strategic narratives. What You'll Build & Own Design Voice of Customer program capturing insights from Account Officers, RMs, Client Support, Telesales, Wealth Management, and digital channels Lead psychographic discovery research; qualitative interviews, structured debriefs, and observational analysis, moving beyond demographics to understand motivation, trust triggers, financial identity, and decision-making patterns Establish centralized research repository documenting PSA insights, competitive intelligence, customer interview findings; preventing institutional knowledge loss Produce monthly Customer Intelligence Briefings for management synthesizing strategic recommendations for product, sales, and service Partner with Product, Sales, Marketing translating intelligence into roadmap decisions, sales strategies, campaign targeting Track customer experience: KPIs (NPS, CSAT, CES) and identify churn risks, cross-sell opportunities, emerging segment needs Contribute customer intelligence requirements: shaping unified application and CRM design as infrastructure deploys Requirements: Required Qualifications: Bachelor's degree in Business, Economics, Statistics, Computer Science, Mathematics, or quantitative field 4-6 years customer analytics/business intelligence; financial services/fintech strongly preferred Advanced Excel/Google Sheets (pivot tables, complex formulas, data modeling) BI tools expertise (Power BI, Tableau, Looker) creating executive dashboards Experience: designing VoC programs, customer research, or insight synthesis Demonstrated experience: in qualitative research methods: in-depth customer interviews, focus group facilitation, insight synthesis from unstructured data, not limited to quantitative or dashboard-based analytics Statistical analysis foundations: segmentation, cohort analysis, trend identification Exceptional written communication translating technical findings for C-suite audiences Preferred Qualifications: SQL proficiency for custom data extraction (becomes critical as CRM deploys) CRM system experience: (Salesforce, HubSpot, Zoho, Freshworks, Dynamics) Python or R for advanced statistical analysis and predictive modeling Familiarity with psychographic or behavioural segmentation frameworks applied in financial services, consumer lending, or savings/investment products Nigerian financial services market understanding and competitive landscape familiarity Track record building analytics infrastructure independently in growth-stage organizations Application Closing Date 2nd September, 2026. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.