Customer Service Officer
AI summary
Jobs Expert is recruiting a Customer Service Officer for a full-time role based in Omole Phase 2, Lagos. The position involves handling customer inquiries, complaints, and requests across phone, WhatsApp, email, and social media while maintaining accurate records and supporting sales and operations teams. The role requires 1–3 years of customer service experience and an OND/HND/Bachelor’s degree in a related field.
- Full-time role in Omole Phase 2, Lagos
- 1–3 years customer service or call-centre experience required
- OND/HND/Bachelor’s degree in Business Administration, Marketing, or related field
- Application deadline is 30th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobs Expert and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobs Expert before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer at Jobs Expert ⏲ Sep 2, 2026, 11:13 AM ⋕ View all Customer Service & Support jobs Jobs Expert, a recruitment services firm, is recruiting suitable candidates to fill the position below: Job Title: Customer Service Officer Location: Omole Phase 2, Lagos Employment Type: Full-time Job Summary We are looking for a customer-focused and professional Customer Service Officer to serve as the first point of contact for customers. The successful candidate will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience: across all communication channels. Key Responsibilities: Escalate complex customer issues to the appropriate department or supervisor. Build and maintain positive relationships with customers. Follow up with customers to ensure issues are properly resolved. Process and follow up on customer orders and requests where required. Maintain accurate records of customer interactions and complaints. Maintain a professional and courteous attitude at all times. Work with the sales, operations, and other teams to resolve customer issues. Follow up on leads and existing customers where applicable. Provide accurate information about products, services, orders, pricing, and company policies. Attend to customer complaints, questions, and requests professionally. Prepare customer service reports and provide feedback on recurring customer concerns. Respond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other channels. Requirements: 1–3 years of experience: in customer service, sales, call centre, or a related role. Ability to communicate effectively with different types of customers. Good knowledge of customer service principles and practices. Good organizational and record-keeping skills. Candidates with e-commerce, retail, or call-centre experience: will be an advantage. Ability to work under pressure and handle difficult customers professionally. OND/HND/Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field. Must be comfortable using WhatsApp, email, and basic computer applications. Required Skills: Excellent verbal and written communication. Problem-solving. Active listening. Teamwork. Time management. Attention to detail. Professional telephone etiquette. Conflict resolution. Computer literacy. Follow-up and persuasion skills. Customer relationship management. Ability to multitask. Patience and emotional intelligence. Preferred Qualities: Positive attitude. Patient and calm under pressure. Target-oriented. Willingness to learn and improve. Reliable and responsible. Customer-focused and friendly. Professional appearance and conduct. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 30th September, 2026. View all Jobs in Nigeria Lagos State Customer Service Officer job vacancies in Nigeria