Managed Services NOC Supervisor
AI summary
Alfred and Victoria Associates, a leading ICT solutions company in Nigeria, is hiring a Managed Services NOC Supervisor to be based in Lekki, Lagos. The role involves supervising NOC technicians and engineers, managing 24/7 service desk operations, handling incident escalation, and ensuring compliance with standard operating procedures. The position is full-time and requires a B.Sc or HND in Engineering with at least 8 years of relevant experience.
- Full-time role based in Lekki, Lagos, Nigeria
- Requires B.Sc or HND in Engineering with 8+ years experience
- Involves 24/7 NOC supervision and incident management
- Opportunity to work with a leading ICT solutions company
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, Network OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Managed Services NOC Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred and Victoria Associates and the role in Lekki.
- Add concrete examples related to internship, part_time, Network Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Managed Services NOC Supervisor role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred and Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Managed Services NOC Supervisor at Alfred and Victoria Associates ⏲ Aug 17, 2026, 6:04 AM ⋕ View all Technical & Maintenance Services jobs Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession. We are recruiting to fill the position below: Job Title: Managed Services NOC Supervisor Location: Lekki, Lagos Employment Type: Full-time Job Summary He / She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation. The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders. The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration. Responsibilities: Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations Maintain and ensure full compliance with all processes and procedures Ensure receipt and response to call out tickets from customer NOC within specified timelines Ensure proper organizational attention to the problem, escalation or corrective action Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents Develop, maintain, and enforce standard operating procedures (SOPs) for incident management Undertake in any other ad hoc activity as assigned by Head of GNOC Answer all customer related telephone calls within defined timelines Interface with internal/external customers on operational issues and related customer events, using the company's standard operating procedures Ensure the provision of feedback to Head of GNOC on the status of network events Track remote hands request with tickets and ensure they are updated accurately. Ensure customer access requests: MCLS and ILA sites are treated within specified timelines Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams Qualifications Relationship Management Possess a B.Sc or HND Engineering Degree with at least 8+ years of relevant experience: Problem resolution skills with a flexible approach to problem solving Good technical documentation skills Able to use initiative to tackle a broad range of problems, while still following procedures and processes Strong analytical and communication skills Capable of multi-tasking, good time management and prioritization of workload Ability to assess and prioritize faults and respond or escalate accordingly Research and writing skills Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company Leadership and self- management skills Experience: in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience: providing operational support in a fast-paced NOC Proficiency in MS Office and related AI tools for operations enhancement. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail. View all Jobs in Nigeria Lekki and 1 other location Lekki , Lagos State