Digital Operations and Customer Lead

AI summary

FnV Lifestyle, a health lifestyle brand in Port Harcourt, seeks a Digital Operations and Customer Lead to manage website, email marketing, customer service, and order handoff. This is an entry-level full-time role requiring HND and 2 years experience. Pre-launch startup environment.

• Own Shopify website and email marketing
• Manage customer service across WhatsApp, Instagram, and aggregators
• Pre-launch startup building from scratch
• HND required, entry-level

Description

Find a Job + + + + Search Digital Operations and Customer Lead FnV Lifestyle Customer Service & Support 1 month ago Easy apply Port Harcourt & Rivers State Full Time Retail, Fashion & FMCG Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary FnV Lifestyle is a health lifestyle brand that helps Nigerian families eat better one meal at a time. We make fresh fruits and vegetables convenient: washed, cut, and ready for your kitchen. Our flagship channel is owned kiosks near major supermarkets in Port Harcourt, supported by home delivery, subscriptions, and B2B catering. We are pre-launch. Everything is being built from scratch the kiosks, the production, the customer base, the team. If you want a settled company with a clean territory and a healthy pipeline already in place, this is not the right role. If you want to build a B2B book from zero and feel the pull when an account you brought in starts ordering every week, keep reading. Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria Job descriptions & requirements Responsibilities: Own the website: Shopify management, product pages, copy, basic SEO, blog posts, technical hygiene. The site stays current, fast, and on-brand. Own Email Marketing: Welcome series, monthly campaigns, subscriber retention. Voice on-brand; data clean; unsubscribes treated as feedback, not noise. Own Customer Service Across Every Channel: WhatsApp, Instagram DMs and comments, website tickets, replies on delivery aggregators (Glovo, Chowdeck, and any other platform we choose to use) Every inbound message acknowledged within the target window. Complaints handled to FnV's replace-or-refund policy . Anything beyond your authority routed to a co-founder same-day. Convert Social Engagement into Customer Action: When someone DMs us on Instagram or asks in a comment, you have a clean way to redirect them to the right purchase channel (website, kiosk, or aggregator) and convert the intent into a transaction. Own The Voice Of The Customer: Design and run customer surveys. Capture reviews from the kiosks and from every online channel, Build the customer feedback loop into something the team can act on. Run feedback campaigns to identify what new product combinations or ranges customers want. Surface what you're hearing to the founders, the Kiosk Lead, the Compliance Lead, and the production team Weekly or more often when the signal is hot. Own The Order Handoff From Aggregator Platforms To Operations: When an order comes in from Glovo, Chowdeck, or any aggregator, the system you design and maintain gets it to the production team cleanly. Ensures the customer gets the experience they paid for. Operations fulfils the order; you own the customer account and the customer experience. Own The Warm-List Relaunch: Work with the founders on the four-touch "give, give, give, ask" Sequence to the existing customer base when the relaunch goes live. Coordinate With The Social Media & Community Lead: On shared brand voice, shared content calendar, and the customer touchpoints that cross both your surfaces. Be Willing To Do More. This is a startup, people do what the business needs, not only what is written here. From time to time you will be asked to step into work outside this list. Bring that mindset Requirements: An HND in business administration, information technology, marketing, communications, or a related field. Experience leading teams and managing cross-functional projects. Strong understanding of digital platforms, CRM systems, and customer support tools. Customer relationship management Digital operations management Process improvement and optimization Data analysis and reporting Project management Problem-solving and decision-making Excellent communication and interpersonal skills Leadership and team management CRM platforms (e.g., Salesforce, HubSpot, Zoho) Customer support tools (e.g., Zendesk, Freshdesk). Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? 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