Customer Service Officer
AI summary
Future Moves Recruitment Agency is recruiting a Customer Service Officer for a client in the hospitality industry based in Abakpa, Enugu. The role is full-time and shift-based, focusing on guest experience, ticketing, reservations, complaints handling, and cross-department coordination. Candidates should have strong communication skills, a customer-focused attitude, and ideally an OND, HND, or Bachelor's degree in a related field.
- Full-time, shift-based customer service role in the hospitality industry
- Based in Abakpa, Enugu, Nigeria
- Involves guest experience, ticketing, reservations, and complaints handling
- Requires OND, HND, or Bachelor's degree in a related field
- Previous customer service or hospitality experience is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Future Moves Recruitment Agency and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Future Moves Recruitment Agency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at Future Moves Recruitment Agency | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Officer Job at Future Moves Recruitment Agency Future Moves Recruitment Agency - Our client in the Hospitality industry, is recruiting to fill the position below: Job Position: Customer Service Officer Job Location: Abakpa, Enugu Employment Type: Full-time Work Schedule: Shift-Based Job Summary We are seeking a friendly, professional, and customer-focused Customer Service Officer to serve as a key point of contact for guests visiting the resort. The successful candidate will be responsible for delivering excellent guest experiences, handling enquiries and complaints, assisting with ticketing and reservations, and coordinating with other departments to ensure guests receive prompt and efficient service. The ideal candidate should have excellent communication skills, a pleasant personality, strong attention to detail, and the ability to remain calm and professional in a busy hospitality environment. Key Responsibilities: Guest Experience: Welcome guests in a warm, friendly, and professional manner. Provide accurate information about the hotel, Upside Down House, facilities, activities, and ongoing promotions. Ensure guests receive prompt and courteous service throughout their visit. Escort or direct guests to appropriate locations where necessary. Anticipate guest needs and exceed service expectations. Customer Service: Handle guest enquiries, requests, and complaints professionally. Resolve customer concerns promptly and escalate complex issues to the appropriate supervisor or department. Follow up on complaints and requests to ensure complete resolution. Maintain a positive, helpful, and customer-focused attitude at all times. Ticketing & Reservations: Assist guests with ticket purchases for the Upside Down House and other attractions. Process bookings, reservations, and guest registrations accurately. Verify payments and issue receipts where required. Maintain proper documentation of guest transactions. Communication & Coordination: Liaise with Housekeeping, Food & Beverage, Security, Maintenance, and other departments to ensure guest requests are attended to promptly. Communicate operational updates that may affect the guest experience. Maintain effective communication with team members during shift handovers. Administrative Duties: Maintain accurate records of guest enquiries, complaints, lost and found items, and service requests. Prepare daily customer service reports where required. Handle guest information with confidentiality. Keep the reception and customer service areas clean, organized, and presentable. Sales & Upselling: Promote hotel facilities, accommodation, restaurants, events, recreational activities, and Upside Down House experiences. Inform guests about available activities, packages, and promotions. Identify opportunities to increase guest spending through relevant value-added services. Operational Support: Monitor guest flow and waiting times to ensure efficient service delivery. Support crowd management during weekends, public holidays, and special events. Assist during corporate events, weddings, conferences, and promotional activities. Ensure guest service areas are properly organized and ready for service. Requirements: & Qualifications OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, Customer Service, or a related field. Previous experience: in customer service, front desk, hospitality, tourism, or a related role is an advantage. Excellent verbal and written communication skills. Good interpersonal and problem-solving skills. Professional, friendly, and presentable personality. Strong customer service orientation. Ability to handle difficult customers and complaints professionally. Ability to work effectively under pressure and in a fast-paced environment. Basic computer literacy and ability to use customer service or booking systems. Willingness to work shifts, weekends, and public holidays. Customer Service (1): Morning Shift: 8:00 AM – 6:00 PM Evening Shift: 6:00 PM – 8:00 AM. Customer Service (2) Morning Shift: 9:00 AM – 4:00 PM Evening Shift: 2:00 PM – 8:00 PM. Staff will be assigned to shifts based on operational requirements. Salary N100,000 monthly. Method of Application Interested and qualified candidates should submit their application to: [email protected] using the Job Position as the subject of the email. 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