Customer Service Representative
AI summary
Gosub Limited is hiring an experienced Customer Service Representative to join its team in Benin City, Edo State. The role involves handling customer inquiries via phone, email, and social media, resolving complaints, processing orders, and collaborating with other teams to ensure customer satisfaction. Candidates must have a Bachelor's degree, at least 2 years of experience, and reside around Sapele Road or GRA in Benin City.
- Full-time customer service role at a Nigerian software/telecom company
- Requires Bachelor's degree and minimum 2 years of experience
- Must reside in Benin City around Sapele Road or GRA and environs
- Shift work required including nights, weekends, and holidays
- Apply by emailing career@gosub.ng with the job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Benin CityThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gosub Limited and the role in Benin City.
- Add concrete examples related to call_center, part_time, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Benin City under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gosub Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Gosub Limited is a software company that develops a range of software products to address some of the issues that affect our daily life. At the moment, we are promoting an application (gosub.ng) that sells telecommunication products and renders telecommunication services to individuals and corporate bodies in Nigeria. Through gosub.ng, anyone can buy tele... Read more about this company Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience: 2 years Location Edo City Benin Job Field Customer Care, Success and Service We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers. Responsibilities: Manage incoming customer inquiries via phone, email, and social media channels. Provide product and service information to customers. Respond to customer complaints and resolve issues in a timely and effective manner. Process customer orders. Collaborate with other teams to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate department. Requirements: Candidate must possess at least a Bachelor’s Degree in a related field. Minimum of 2 years of experience: in a similar role. Flexible to work shifts, including days, nights, weekends, and holidays. Must reside in Benin City, specifically around Sapele Road or GRA and environs. Excellent communication and interpersonal skills. Capacity to work under pressure. Strong problem-solving and analytical skills. Proficiency in multitasking and prioritizing in a fast-paced environment. Proficiency in Google Docs (especially spreadsheets) and CRM software. Experience: in a customer-focused environment. Ability to work independently and in a team setting. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their application to: career@gosub.ng using the Job Title as the subject of the email. Build your CV for free. Download in different templates.