After Hours Support Coordinator
AI summary
Tezera is hiring an After Hours Support Coordinator to provide remote first-level administrative and client support for a Canadian healthcare staffing operation during North American EST hours. The role involves triaging urgent calls, managing email inboxes within SLAs, completing shift handover reports, verifying reimbursements, and sourcing travel options. Requires 1-3 years of experience and polished written English.
- Remote role covering North American EST hours (4:30 PM - 11:30 PM WAT)
- Sole on-shift operator handling calls, emails, and handover reports
- Salary range: ₦400,000 - ₦500,000 per month
- Requires calm escalation judgment and independent decision-making
- Healthcare staffing or Canadian BPO experience is a plus
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦400,000 - ₦500,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest After Hours Support Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tezera and the role in Abuja.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this After Hours Support Coordinator role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tezera before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
After Hours Support Job Type Full Time , Remote Qualification BA/BSc/HND Experience: 1 - 3 years Location Abuja Job Field Customer Care, Success and Service Salary Range ₦400,000 - ₦500,000/month Backline OutSourcing is hiring an After Hours Support Coordinator to keep a Canadian healthcare staffing operation running smoothly after the primary team signs off. You'll be the sole on-shift presence - the calm, organised professional who triages urgent calls, manages inboxes, and hands over a clean report every night. If you thrive working independently and take pride in zero-miss accuracy, this role was built for you. YOUR MISSION Monitor and respond to all after-hours email inboxes within defined SLA windows Answer inbound calls, triage urgency, and escalate emergencies following set procedures Complete a thorough, accurate shift handover report at the close of every shift Verify reimbursement submissions for completeness and flag discrepancies to Payroll Research and source travel options for healthcare professionals, escalating approvals appropriately Update internal records, tracking logs, and administrative documents throughout the shift WHAT YOU BRING Must-have: Calm escalation judgment under pressure Professional inbound call handling Polished written English - client-ready with no editing Shift handover documentation discipline Independent after-hours decision-making within defined authority Email inbox management and SLA adherence Nice-to-have: Healthcare staffing or recruitment exposure Canadian or North American BPO experience: Travel sourcing or booking experience: Reimbursement or expense-check experience: Familiarity with Canadian time zones and workplace culture TOOLS: Microsoft Outlook, Microsoft Excel, Slack / Microsoft Teams, VoIP / softphone system, Applicant Tracking System (ATS), Google Workspace, Travel booking platform (e.g., Concur) PURPOSE: To provide uninterrupted first-level administrative and client support for a Canadian healthcare staffing organisation during hours when its primary team is offline, ensuring no urgent matter goes unaddressed. Work Schedule: Remote - sole on-shift operator covering North American EST hours (4:30 PM - 11:30 PM WAT equivalent) Check how your CV aligns with this job Method of Application Interested and qualified? Go to www.tezera.ai to apply Build your CV for free. Download in different templates.