Merchant Success Analyst

AI summary

Korapay is hiring a Merchant Success Analyst to manage merchant relationships, provide support, and ensure customer satisfaction. The role is full-time, remote, and requires 2 years experience and a bachelor's degree. The job is based in Nigeria.

• Full-time remote role in Nigeria
• Requires 2 years experience and BA/BSc/HND
• Responsible for merchant relationship management and issue resolution

Description

Merchant Success Analyst at Korapay July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Merchant Success Analyst at Korapay. This is the link: https://www.myjobmag.com/job/merchant-success-analyst-korapay?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Merchant Success Analyst at Korapay View Jobs in ICT / Telecommunication / View Jobs at Korapay Posted: Jul 23, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com Korapay is the marketplace for everything payments. We allow businesses and institutions to scale faster by providing them with a robust and powerful core payment engine that eliminates the complications associated with simple and bulk transactions. With our payment solutions, you can easily accept or send payments. Read more about this company Merchant Success Analyst Job Type Full Time , Remote Qualification BA/BSc/HND Experience 2 years Location Nigeria Job Field Sales and Business Development About The Role As a Merchant Success Analyst at Kora, you will be responsible for managing all aspects of our relationships with merchants and customers, being the first point of contact for issue resolution and enquiries and ultimately guiding them to having the best solution that adapts to their needs. Here are a couple of things you'll be doing: Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships. Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers. Expand current relationships with customers, focusing on the development of new products and operations. Analyze prospects' business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs. Understand customers' needs and suggest upgrades or additional features to meet their requirements. Provide the Product team with customers' feedback to help identify potential new features or products Reporting Relationships & Stakeholder Engagement: Report to the Head, Merchant Success and work as part of the vibrant Merchant Success team to ensure utmost merchant satisfaction amidst the high volume Working collaboratively with our Engineering, Product, Sales, Marketing and Compliance teams, to ensure each merchant is onboarded in a professional, and timely manner Requirements A minimum of 2 years experience in a similar role in a B2B environment, financial services or banking industry. Experience in dealing with customers to ensure high-quality interaction management and query handling. Passion for customer success and deep interest in understanding client needs. Great written and verbal communication skills - needed for communicating with a range of people, both internally and externally, and good presentation skills. Ability to achieve optimal conversation ratings and standard KPIs Experience in delivering client-focused solutions based on customer needs Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. Strong analytical and problem-solving skills. Passion for customer success and deep interest in understanding client needs. Finally, you promote a "customer first" environment at all times. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Korapay on jobs.workable.com to apply Build your CV for free. Download in different templates. 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Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at Korapay Back To Home Jobs You Might Be Interested in Sales Partner at Hall 7 Real Estate Limited Van Sales Representative at Total Data Limited Sales Manager at Softhills Limited Phone Call Marketer Telesales Agent at Ombrella Insure Entry-Level Sales Representative (Automotive Products) at Milemaster Integrated Services Founding Operations & Growth Manager at LearnSpeakly Business Development Executive at Safe Nest Cooperative System Limited Cashier / Pharmacy Assistant at Destella Pharmacy Client Staff Relationship Officer at Whip Smart Service Providers Limited Sales Executive Officer (Real Estate) at Synergy HR Solutions Limited Senior Business Development Manager at Total Data Limited Business Development Manager at Total Data Limited Sales Officer at First Ally Field Sales Officer Find Your Dream Job! 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