Passenger Service Supervisor
AI summary
Enugu Air Limited is hiring an experienced Passenger Service Supervisor to oversee passenger handling and ground service activities at its stations. The role involves supervising frontline staff, ensuring compliance with aviation regulations, handling passenger complaints, and coordinating with flight operations and airport authorities. The position offers competitive remuneration and professional development opportunities in a growing airline.
- Supervise passenger service activities and frontline personnel at airline stations
- Ensure compliance with airline policies, airport procedures, and aviation regulations
- Minimum 3 years relevant experience in passenger services or airport operations required
- Bachelor's degree or HND in Aviation Management, Social Sciences, or Business Administration
- Previous supervisory experience in an airline or airport environment is required
- Application deadline is 21st August, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive remuneration package. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Passenger Service Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Enugu Air Limited and the role in Not specified.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Passenger Service Supervisor role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Enugu Air Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The successful candidate will supervise frontline passenger service personnel, ensure efficient and professional handling of passengers, and maintain high standards of service, safety, and operational compliance throughout the passenger journey. Enugu Air Limited is seeking experienced and customer focused Passenger Service Supervisors to oversee passenger handling and ground service activities at our stations. Key Responsibilities: Ensure compliance with airline policies, airport procedures, and applicable aviation regulations. Supervise and coordinate passenger service activities at the station. Handle passenger complaints, special requests, disruptions, and other service-related issues professionally. Monitor boarding and departure processes to support the airline's on-time performance. Coordinate effectively with Flight Operations, Cabin Crew, Security, Airport Authorities, and other relevant stakeholders. Lead and monitor Passenger Service Executives to ensure excellent customer service. Ensure efficient check-in, boarding, baggage handling, and passenger assistance processes. Qualifications & Experience: Familiarity with airline reservation, check-in, or departure control systems is an advantage. Knowledge of passenger handling procedures and airport operations. Minimum of 3 years' relevant experience: in passenger services, airport operations, airline ground handling, or a related aviation environment. Previous supervisory experience: in an airline or airport environment is required. Bachelor's degree or HND in Aviation Management, Social Sciences , Business Administration, or a related field. NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme Candidates with relevant aviation training or certifications will have an added advantage. What We Offer A collaborative and safety focused work environment. Opportunity to work in a dynamic and growing airline. Professional development and career growth opportunities. Competitive remuneration package. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 21st August, 2026. View all Jobs in Nigeria Enugu State