Guest Service Executive (GSE)
AI summary
Filmhouse Cinemas Limited is hiring a Guest Service Executive (GSE) in Lekki, Lagos. The role focuses on delivering a premium, personalised guest experience across the Cube journey, handling bookings, guest relations, service recovery, and upselling packages. Candidates need a Bachelor's degree and at least 2 years of customer-facing experience in hospitality, luxury retail, or a related field.
- Premium guest experience role covering the full Cube journey from pre-arrival to departure
- Bachelor's degree plus minimum 2 years' customer-facing experience required
- Luxury hospitality or premium customer experience background is an advantage
- Involves bookings coordination, VIP handling, complaints resolution, and upselling
- Flexible hours including evenings, weekends, public holidays, and peak movie periods
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Service Executive (GSE) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Filmhouse Cinemas Limited and the role in Lekki.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Service Executive (GSE) role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Filmhouse Cinemas Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of: (A) Cinema operation: we Manage sites; Own sites (B) Consultancy for cinema development: Design; Fit-out; Cinema project management (C) Film Distribution: Rights Aquisition; Booking into cinemas; content development Read more about this company Guest Service Executive (GSE) Job Type Full Time Qualification BA/BSc/HND Experience: 2 years Location Lagos City Lekki Job Field Customer Care, Success and Service Job Description The Guest Service Executive is responsible for delivering a premium, personalised, and seamless guest experience: throughout the Cube journey. The role serves as a key point of contact for guests, ensuring exceptional service from pre-arrival through departure while supporting booking operations, guest satisfaction, service recovery, and revenue growth. KEY RESPONSIBILITIES: Welcome and attend to guests professionally, warmly, and with a personalised approach. Deliver exceptional hospitality and ensure a seamless guest experience: throughout the Cube journey. Coordinate guest bookings, verify booking details, and ensure all guest requirements: and special requests are accurately communicated and fulfilled. Supervise host/hostess pre-arrival checks to ensure the cinema, amenities, food, beverages, and other booking inclusions are ready to the required standard. Brief guests on the Cube experience, facilities, and available services. Monitor guest experiences discreetly and proactively attend to guest needs and requests. Handle guest enquiries, feedback, and complaints professionally, ensuring timely resolution and appropriate escalation where necessary. Provide personalised service to VIPs, celebrities, corporate clients, and guests celebrating special occasions, while maintaining confidentiality and discretion. Promote approved Cube packages, upgrades, add-ons, merchandise, and other services to support sales and revenue targets. Build positive guest relationships and encourage repeat visits and customer loyalty. Work collaboratively with Operations, Food & Beverage, Cinema, Housekeeping, Security, Marketing, Finance, and other relevant teams to ensure seamless service delivery. Maintain accurate records of bookings, guest feedback, complaints, special requests, and service recovery actions. Adhere to all Cube service standards, SOPs, company policies, health and safety requirements, and professional grooming standards. Qualifications Minimum Education: Qualification: Bachelor's Degree (B.Sc./B.A./B.Tech.) from a recognised institution.* Minimum of *2 years' experiencein guest services, customer service, hospitality, luxury retail, premium entertainment, hotel operations, aviation, or a related customer-facing role. Experience: in a luxury hospitality or premium customer experience: environment is an advantage. REQUIRED SKILLS & COMPETENCIES Excellent verbal and written communication skills. Strong interpersonal and customer service skills. High emotional intelligence, empathy, and conflict-resolution ability. Strong attention to detail and problem-solving skills. Ability to multitask and work effectively in a fast-paced environment. Sales, upselling, and relationship management skills. Good computer literacy and proficiency in Microsoft Office applications. Professional appearance, excellent grooming, discretion, and confidentiality. Ability to work flexible hours, including evenings, weekends, public holidays, and peak movie release periods. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Filmhouse Cinemas Limited on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates.