HelpDesk Officer
AI summary
International Facilities Services (IFS) Group is hiring a full-time HelpDesk Officer based in Mainland/Surulere, Lagos. The role manages the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking maintenance requests from receipt to resolution. Salary is N200,000 monthly.
- Full-time role in Mainland/Surulere, Lagos
- Salary of N200,000 per month
- Manages facilities helpdesk and CMMS/CAFM work orders
- Prior helpdesk or customer service experience is an advantage
- OND/HND in Business Administration, Facilities Management, IT or related field required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N200,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest HelpDesk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Facilities Services Limited and the role in Not specified.
- Add concrete examples related to cleaning, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this HelpDesk Officer role in cleaning, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Facilities Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
HelpDesk Officer Job at International Facilities Services Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL HelpDesk Officer Job at International Facilities Services Limited International Facilities Services (IFS) Group is one of West Africa's leading integrated facilities management and environmental services groups, providing: Integrated Facility Management, Technical Maintenance Services, Industrial Cleaning, Healthcare Support Services, Environmental & Sustainability Solutions, Engineering Projects, Cleaning Equipment & Chemical Distribution, Technology-enabled Facility Management. We are recruiting to fill the position below: Job Position: HelpDesk Officer Job Location: Mainland / Surulere, Lagos Employment Type: Full-time Job Summary The Helpdesk Officer will manage the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking all maintenance requests from receipt through to resolution. The role is the operational nerve centre of the FM team, ensuring requests are correctly categorised, routed to the right service team, and tracked against agreed response and resolution timelines. The role requires strong organisational skills, clear communication, and a calm, methodical approach, particularly when handling urgent requests. Key Responsibilities: Receive, log, and categorise all maintenance requests (phone, email, app, walk-in) into the CMMS/CAFM system accurately and promptly. Prioritise and route work orders to the correct service team (HVAC, generator, electrical, plumbing, cleaning, landscaping, etc.) based on defined priority levels (P1–P4). Track work orders through to completion, following up with service teams to ensure response and resolution targets are met. Acknowledge all incoming requests within target timeframes and keep requesters informed of progress and expected resolution times. Escalate overdue, urgent (P1/P2), or unresolved work orders to the Facility Manager or relevant service lead promptly. Maintain accurate, up-to-date records in the CMMS, including asset data, work order history, and closure notes. Generate routine helpdesk performance reports (ticket volumes, response times, resolution rates) for the FM team. Support onboarding of new users to the CMMS/CAFM mobile app and provide basic first-line troubleshooting. Maintain a professional, courteous, and calm manner when handling all requests, including from stressed or frustrated requesters. Support the Facility Manager with general administrative tasks related to helpdesk and CMMS operations. Requirements: & Qualifications OND/HND or equivalent qualification in Business Administration, Facilities Management, IT, or a related discipline. Prior experience: in a helpdesk, customer service, call centre, or administrative support role is an advantage; motivated candidates without direct FM experience: will also be considered. Comfortable learning and working with a CMMS/CAFM system for logging, tracking, and reporting on work orders (full training provided). Strong organisational skills, with the ability to prioritise multiple requests accurately under time pressure. Excellent verbal and written communication skills. Good working knowledge of Microsoft Office (Excel, Outlook, Word) or equivalent tools. Calm, patient, and professional manner, particularly when handling urgent or escalated requests. Reliable and punctual, with strong attention to detail and accuracy in data entry. Salary N200,000 monthly. 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