Service Operation Manager

AI summary

MeWe Electronics in Lagos is hiring a Service Operation Manager to lead after-sales service operations. The role requires 5-10 years experience and a BA/BSc/HND. Full-time, onsite position with salary ₦500,000 - ₦750,000/month.

• Lead after-sales service operations for a major Nigerian electronics brand
• Requires 5-10 years experience and BA/BSc/HND
• Full-time, onsite in Lagos
• Salary ₦500,000 - ₦750,000/month

Original source description

Service Operation Manager at MeWe Electronics July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education: / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Service Operation Manager at MeWe Electronics. This is the link: https://www.myjobmag.com/job/service-operation-manager-mewe-electronics?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Service Operation Manager at MeWe Electronics View Jobs in Merchandising, Retail & eCommerce / View Jobs at MeWe Electronics Posted: Jul 17, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com MeWe Electronics is a foremost Nigerian brand of electronics, the company produces electronic and household appliances for a vast customer base. We have a strong sense of values and culture. We believe in strength in diversity and therefore do not discriminate any individual basen on color, gender or status. MeWe Electronics is committed to making a major po... Read more about this company Service Operation Manager Job Type Full Time , Onsite Qualification BA/BSc/HND Experience: 5 - 10 years Location Lagos Job Field Engineering / Technical Salary Range ₦500,000 - ₦750,000/month About the Role MeWe Electronics is seeking an experienced and results-driven Service Operation Manager to lead and optimize our after-sales service operations in Lagos. The successful candidate will be responsible for managing the company's service network, improving operational efficiency, enhancing customer satisfaction, and driving continuous improvement across all after-sales service functions. The ideal candidate must possess strong leadership capabilities and proven experience: in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a solid understanding of after-sales service management, customer experience, and service network operations. Key Responsibilities: Develop, expand, and manage the company's after-sales service network, including authorized service centers and collection points. Oversee the daily operations of service centers to ensure efficient, timely, and high-quality service delivery. Manage the customer contact center, ensuring prompt handling of customer inquiries, complaints, and repair requests. Monitor and improve key service performance indicators (KPIs), including First-Time Fix Rate (FTFR), turnaround time (TAT), service productivity, and customer satisfaction (CSAT). Coordinate after-sales logistics, spare parts distribution, inventory support, and service scheduling to ensure seamless operations. Develop and implement strategies to improve service quality, operational efficiency, and customer experience. Drive value-added service initiatives, including spare parts sales, refurbished products, trade-in programs, and other after-sales business opportunities. Handle escalated customer complaints and ensure timely resolution through effective corrective actions. Analyze operational performance, prepare management reports, and recommend process improvements based on data analysis. Lead, coach, and develop service teams while implementing performance management and continuous training programs. Collaborate with Sales, Technical, Logistics, Finance, and Supply Chain departments to improve overall business performance. Manage relationships with authorized service partners, contractors, logistics providers, and other external stakeholders. Ensure compliance with company policies, service standards, quality requirements, and safety regulations. Requirements: Bachelor's Degree or HND in Business Administration, Engineering, Marketing, Supply Chain Management, Operations Management, or a related discipline. Minimum of 5 years' experience: in After-Sales Service Operations, Service Management, or Customer Service Management, with at least 3 years in a leadership role . Mandatory experience: in the 3C (Computer, Communication & Consumer Electronics) industry, Home Appliance industry, Consumer Electronics, or a related manufacturing environment. Strong knowledge of after-sales service operations, warranty management, service center management, spare parts management, and customer support. Experience: managing authorized service networks and third-party service providers. Proficiency in Microsoft Excel, ERP/CRM systems, and data analysis tools. Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, negotiation, and stakeholder management skills. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Fluent in English (spoken and written). Knowledge of Yoruba, Hausa, Igbo, or other Nigerian languages is an added advantage. What We Offer Competitive salary and performance-based incentives. Career development and leadership growth opportunities. Opportunity to work with one of Nigeria's growing consumer electronics and home appliance companies. A collaborative, innovative, and performance-driven work environment. Continuous learning and professional development opportunities. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: kingsolomon.meweelectronics@gmail.com using the position as subject of email. Build your CV for free. Download in different templates. Apply Now Share Save Email Report Get new Engineering / Technical jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at MeWe Electronics Back To Home Jobs You Might Be Interested in Materials Lead III at Nautilus Nigeria Engineering and Construction Limited Electrical Maintenance Technician II at Nautilus Nigeria Engineering and Construction Limited Drill Team Quality Representative Coordinator III at Nautilus Nigeria Engineering and Construction Limited Instrumentation and Controls Engineer II at Nautilus Nigeria Engineering and Construction Limited Project Coordinator III at Nautilus Nigeria Engineering and Construction Limited Technical Assistant Engineer at Abelinis Limited Vehicle Installation Technician at Xnet Security Technologies Limited Biomedical Service Engineer at Swiss Biostadt Limited Maintenance Officer and Maintenance Manager - Lagos at Rekopel Resources Ltd Air Conditioner Technician (Factory) at MeWe Electronics Field Support Officer Blow Fill Seal Machine Operator at Viju Industries Nigeria Limited Engineering - Wells Advisor III at Nautilus Nigeria Engineering and Construction Limited Technical Commercial Supervisor at Salve Consulting Limited Solar Installation Technician at BlueWave New Energy Technology Nigeria Company Limited Find Your Dream Job! 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