Customer Experience Officer
AI summary
ABIS Group, a livestock processing company in Nigeria, is hiring a Customer Experience Officer in Abuja on a full-time basis. The role manages customer relationships, order fulfillment, complaints, and service quality across internal teams. Interested candidates should email their CV to the provided address by 31st August 2026.
- Full-time role based in Abuja
- Customer relationship and order management focus
- Requires HND/B.Sc and 2–5 years experience
- Email CV with job title as subject
- Application deadline is 31st August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ABIS Group and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ABIS Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Experience: Officer at ABIS Group ⏲ Jul 31, 2026, 8:02 AM ⋕ View all Customer Service & Support jobs ABIS Group, a leading player in Nigeria’s growing livestock processing Industry, is at the forefront of driving innovation and expanding Nigeria’s capacity to meet both local and international demand for high-quality livestock products. We are recruiting to fill the position below: Job Title: Customer Experience: Officer Location: Abuja Job type: Full-time Job Summary The role serves as the primary interface between the Company and its customers, ensuring a seamless customer journey from order placement through product delivery while maintaining the highest standards of professionalism, responsiveness, and customer satisfaction. The Customer Experience: Officer is responsible for managing customer relationships, coordinating order fulfillment, ensuring exceptional service delivery, resolving customer concerns, and supporting customer retention initiatives. Key Responsibilities: Investigate, document, and resolve customer complaints and product-related concerns in accordance with company procedures. Ensure compliance with company quality standards, food safety requirements, and customer service protocols. Assist in managing key customer accounts and maintaining long-term business relationships. Maintain customer records, transaction histories, and service logs within the Company ERP and CRM systems. Support product traceability and recall procedures where required. Coordinate with Production, Quality Assurance, Cold Chain, Logistics, and Sales teams to ensure accurate and timely order fulfillment. Prepare periodic customer service, complaint, and satisfaction reports for management review. Manage customer inquiries, orders, requests, and service issues in a timely and professional manner. Monitor customer satisfaction levels and recommend service improvement initiatives. Monitor order status and proactively communicate updates to customers. Serve as the primary point of contact for customers, distributors, retailers, institutional buyers, and other stakeholders. Requirements: Proficiency in Microsoft Office and customer relationship management (CRM) systems. HND / B.Sc in Business Administration, Marketing, Customer Relationship Management, Communications, or a related discipline. Experience: working with ERP and CRM platforms will be an added advantage. High level of professionalism, customer focus, and attention to detail. Minimum of 2 – 5 years experience: in customer service, customer relations, sales support, order management, or account management, preferably within the FMCG, food processing, manufacturing, or logistics sectors. Strong problem-solving and conflict-resolution abilities. Excellent communication, interpersonal, and relationship management skills. How to Apply Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 31st August, 2026. View all Jobs in Nigeria Abuja Customer Experience: Officer job vacancies in Nigeria