Customer Service Representative
AI summary
1159 Realty Nigeria Limited is hiring a Customer Service Representative in Ilorin, Kwara on a full-time basis. The role focuses on managing client communication, documentation, payment follow-ups, and post-sales support within the Customer Success Team. Candidates should have strong communication skills, at least 2 years of relevant experience, and a degree or HND in a related field.
- Full-time role in Ilorin, Kwara
- Real estate customer service and client relations focus
- Requires Bachelor's degree or HND and minimum 2 years experience
- Involves client communication, documentation, and payment follow-ups
- Reports to Customer Success Team with cross-department coordination
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IlorinThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to 1159 Realty and the role in Ilorin.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ilorin under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research 1159 Realty before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative at 1159 Realty ⏲ Sep 9, 2026, 12:00 PM ⋕ View all Real Estate jobs 1159 Realty Nigeria Limited is one of Nigeria's fastest-growing real estate companies, committed to making property ownership accessible through innovative, affordable, and customer-focused real estate solutions. With operations across multiple locations, we specialize in the sales, development, and marketing of residential, commercial, and investment properties. Driven by our philosophy of being "The Young and Daring," we are building a high-performance team that thrives on innovation, integrity, excellence, and execution. Our mission is not only to deliver exceptional value to our clients and make real estate acesible to young people, but also to develop professionals who are passionate about transforming the real estate industry. At 1159 Realty, we believe that our people are our greatest asset. We foster a culture of continuous learning, collaboration, accountability, and growth, empowering every team member to make meaningful contributions while building a rewarding career. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Ilorin, Kwara Employment Type: Full-time Job Function: Customer Service / Client Relations Job Summary The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support. This role requires someone who takes ownership of client issues and follows through until they are properly resolved. We are looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin. The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams. Responsibilities: Prepare and submit weekly Customer Success reports. Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels. Coordinate client birthday messages and other approved client relationship initiatives. Maintain regular communication with clients throughout their property ownership journey. Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues. Support email marketing and other client communication initiatives in collaboration with the Media Team. Identify recurring customer concerns and recommend ways to improve the customer experience. Maintain accurate and secure client records. Coordinate the signing, delivery and proper filing of client documents. Review client documentation to ensure completeness, accuracy and compliance with company requirements. Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives. Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries. Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary. Track pending client requests, documentation, payments and unresolved issues. Follow up with clients on outstanding documentation and transaction requirements. Send monthly payment reminders to clients and follow up on outstanding payments. Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution. Upload relevant client documents to the company's client web application. Requirements: Excellent verbal and written communication skills. Strong problem-solving skills. Must be comfortable working with digital tools and web-based applications. Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field. Minimum of 2 years' experience: in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role. Experience: using CRM systems or customer management platforms is an advantage. Ability to work effectively across multiple departments. Good documentation and record-keeping skills. Strong follow-up and relationship management skills. Ability to manage multiple clients and tasks effectively. Ability to handle difficult customers and sensitive situations professionally. Proficiency in Microsoft Office or Google Workspace. Excellent attention to detail and organisational ability. Preferred Candidate: The ideal candidate is someone who: Can manage several clients without losing track of details. Has strong emotional intelligence. Real estate experience: is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply. Takes ownership rather than waiting to be reminded. Has an interest in real estate and client relationship management. Is comfortable working in a fast-paced, growing organisation. Can handle pressure and difficult conversations calmly. Is proactive with client follow-ups. Understands the importance of documentation and accurate records. Communicates professionally and confidently. Benefits: Career growth and development opportunities. Exposure to client relationship management, real estate operations and cross-functional teams. Professional and collaborative work environment. Opportunity to work within a growing real estate company. How to Apply Interested and qualified candidates should send an updated CV, Cover Letter explaining why you are the ideal candidate for this role to: 1159realtyhr@gmail.com using " APPLICATION FOR ILORIN CUSTOMER SERVICE POSITION" as the subject of the email. Note : Only candidates who meet the requirements: will be contacted. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Kwara State and 1 other location Kwara State , Ilorin Customer Service Representative job vacancies in Nigeria