Care Coordinator (Call Agent)
AI summary
Health Connect 24x7 is hiring a Care Coordinator (Call Agent) in Yaba, Lagos on a contract basis. The role involves handling inbound and outbound calls, coordinating medical case management, supporting patients through treatment, and updating in-house databases. The position offers a monthly salary of N120,000 and requires at least one year of relevant experience plus a diploma.
- Contract role based in Yaba, Lagos
- Monthly salary of N120,000
- Requires minimum 1 year of relevant experience
- Diploma-level education required
- Application deadline is 4th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N120,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Care Coordinator, Call AgentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YabaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Care Coordinator (Call Agent) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Health Connect 24x7 and the role in Yaba.
- Add concrete examples related to call_center, Care Coordinator, Call Agent, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Care Coordinator (Call Agent) role in call_center, Care Coordinator?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yaba under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Health Connect 24x7 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Care Coordinator (Call Agent) at Health Connect 24x7 ⏲ Aug 17, 2026, 11:05 AM ⋕ View all Medical & Healthcare jobs Health Connect 24x7 combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained and experienced doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/ video calls, as well as on-site doctors and clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation. Health Connect 24x7 provides consumers with a true 24x7 population health management. Our goal is to ensure appropriate balance between quality and cost, starting from the moment you access our physician helpline to the point of recovery. We are recruiting to fill the position below: Job Title: Care Coordinator (Call Agent) Location: Yaba, Lagos Employment Type: Contract Position Summary Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case. Duties and Responsibilities: Determine the reason of call and provide service accordingly or transfer call to the appropriate person. Report any problems to the account manager immediately to avoid service interruption and/or roadblocks. Performs other duties as assigned Adhere to quality standards and KPI’s. Initiates clinical discussions with healthcare professionals per project guidelines Support team members with other required tasks. Obtains client information by answering incoming telephone calls and conducting outbound followup calls. May provide pre-approved medical information or literature to customers based on the guidelines of the specific program. Update our in-house database. Develops and updates content in keeping with client requests and need Supports patients through their treatment journey Explain the benefits: and advantages of our service to clients and ensure they are fully aware of the process and requirements. Minimum Requirements: Experience: Minimum of 1 year of solid experience: in the same field. Education: Diploma Identify preferred requirements: Customer service focus. • Critical thinking Strong written and oral communication skills. Ability to identify problems, take initiative, and be solution oriented. Excellent interpersonal skills. Good judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes. Ability to work effectively through influence and collaboration. Patient centric with ability to show empathy Skills & Abilities: Flexible Detail-oriented Knowledgeable Effective communicator Organized Empathetic Salary N120,000 monthly. How to Apply Interested and qualified candidates should send their resume to: [email protected] or [email protected] using the Job Title as the subject of the email. Application Deadline: 4th September, 2026. View all Jobs in Nigeria Aba and 2 other locations Aba , Lagos State , Yaba Care Coordinator job vacancies in Nigeria