Call Centre Executives
AI summary
Oceanic Health Management Limited is hiring Call Centre Executives to serve as the key contact point between the company, its members, and stakeholders. The role involves handling inquiries, complaints, and service requests while maintaining confidentiality and delivering excellent customer service in a healthcare setting. Interested candidates should send their CV to recruitment@oceanichealthng.com with the job title as the subject.
- Key point of contact for members and stakeholders in a healthcare HMO environment
- Handle inquiries, complaints, and service requests via telephone and other channels
- Maintain confidentiality of personal and health information at all times
- Requires call centre or customer service experience, or B.NSc/Registered Nurse qualification
- Apply by sending CV to recruitment@oceanichealthng.com with job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, Call Centre, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Centre Executives evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Oceanic Health Management Limited and the role in Not specified.
- Add concrete examples related to call_center, Call Centre, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Centre Executives role in call_center, Call Centre?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Oceanic Health Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Call Centre Executive will serve as a key point of contact between Oceanic Health Management Limited, its members, and other stakeholders. The successful candidate will provide timely, professional, and empathetic assistance while ensuring that inquiries, requests, and complaints are appropriately handled and resolved. Key Responsibilities: Maintain accurate records of all interactions. Receive, document, and follow up on complaints and service requests. Ensure confidentiality of all personal and health information. Escalate complex or unresolved issues to the appropriate department. Respond promptly and professionally to inquiries through telephone and other approved communication channels. Provide accurate information on healthcare services, benefits, providers, and related inquiries. Collaborate with medical providers, claims, and other operational teams. Deliver excellent customer service in line with the organization's service standards. Minimum Requirements: Candidates must meet one of the following criteria: Have relevant professional experience: in a call centre or customer service environment. B.NSc / Registered Nurse. Required Competencies: Excellent verbal and written communication skills. Ability to work effectively in a fast-paced healthcare environment. Strong customer-service orientation. Good computer literacy. Ability to remain calm and professional when handling difficult situations. Good listening and problem-solving skills. How to Apply Interested and qualified candidates should send their CV to: recruitment@oceanichealthng.com using the job title as the subject of the mail. View all Jobs in Nigeria Lagos State Call Centre Executive job vacancies in Nigeria