I.T Assistant / Personnel

AI summary

The Jagz Ibadan Hotel is hiring an IT Assistant/Personnel for full-time work in the Information Technology department. The role provides day-to-day technical support, maintains IT systems, network, CCTV, and hotel technology, and supports the IT Manager across all hotel departments.

• Full-time IT role in a 4-star hotel in Ibadan, Oyo State
• Supports IT systems, network, CCTV, PMS, POS and office technology
• Reports directly to the IT Manager
• Covers technical support, maintenance and IT asset management

Original source description

I.T Assistant / Personnel at The Jagz Hotel ⏲ Aug 10, 2026, 6:12 AM ⋕ View all Food Services & Catering jobs The Jagz Ibadan Hotel is a luxurious 4star hotel committed to delivering exceptional personalized services. Our Vision at The JAGZ is to be the BEST BRAND Hotel in Nigeria and across the globe. How do we achieve this? Our Mission: We provide our services in a helpful, serene, fun environment. These services reflect our core values of care, warmth, comfort and excellence. Our goal at The Jagz Ibadan is to take care of our guest as individuals, and ensure they have a memorable Jagz experience, which will ensure loyalty to our hotel. We treat our guests as family and friends, and strive to continually exceed their expectations. On stage, we love to serve, and make each experience: memorable. We are recruiting to fill the position below: Job Title: I.T Assistant / Personnel Location: Ibadan, Oyo Employment Type: Full-time Department: Information Technology (IT) Reports To: IT Manager Job Purpose The IT Assistant/IT Personnel is responsible for providing day-to-day technical support to staff and ensuring the smooth operation, maintenance, and availability of the hotel's IT systems, equipment, network, internet services, CCTV, telecommunication systems, and other technology infrastructure. The role supports the IT Manager in maintaining reliable and secure technology services across all departments of the hotel. Responsibilities: IT Support: Provide first-level technical support to staff across all departments. Maintain a record of reported IT faults and ensure timely resolution. Assist staff with software applications, email, passwords, user accounts, and other IT-related issues. Install, configure, update, and maintain computers, laptops, printers, scanners, and other IT equipment. Escalate complex technical issues to the IT Manager or external service providers when necessary. Diagnose and resolve basic hardware, software, network, printer, and connectivity problems. Network and Internet Support: Report recurring connectivity problems to the IT Manager. Monitor the hotel's internet connectivity and local area network. Assist with troubleshooting Wi-Fi, routers, switches, access points, and other network equipment. Assist in maintaining proper network cabling and equipment identification. Ensure that staff and guest internet services remain functional. Hotel Technology Systems: Assist with the maintenance and troubleshooting of hotel room TVs, telephone systems, access-control systems, biometric systems, and other technology equipment. Provide technical support for the hotel's Property Management System (PMS), Point-of-Sale (POS) systems, accounting systems, and other operational software. Monitor and report faults affecting guest-room technology. Assist in ensuring that technology systems required for Front Office, Food & Beverage, Finance, Sales, Housekeeping, and other departments remain operational. CCTV and Security Systems: Report defective cameras, recording equipment, monitors, or storage systems immediately. Ensure that CCTV equipment remains operational and properly connected. Maintain confidentiality of CCTV recordings and security-related information. Assist in monitoring and maintaining the hotel's CCTV system. Do not access, copy, transfer, or disclose CCTV footage without proper authorization. Preventive Maintenance: Identify equipment requiring repair or replacement and report same to the IT Manager. Conduct routine checks on IT equipment and systems. Keep IT equipment clean, properly connected, labelled, and safely stored. Assist with preventive maintenance of computers, printers, network equipment, TVs, CCTV systems, and other technology assets. IT Inventory and Asset Management: Ensure that obsolete or damaged IT equipment is not disposed of without proper approval. Report missing, damaged, or defective equipment immediately. Maintain an updated inventory of all IT equipment and accessories. Assist with periodic physical verification of IT assets. Record equipment issued to staff and ensure proper documentation. Data Security and Confidentiality: Protect confidential company, guest, employee, financial, and operational information. Support the implementation of the hotel's IT security procedures. Report suspected cyberattacks, unauthorized access, malware, data loss, or security breaches immediately. Assist with antivirus updates, system updates, backups, and password security. Never disclose passwords or confidential information to unauthorized persons. User Administration: Maintain appropriate records of user access and assigned equipment. Assist with password resets and access permissions. Assist with creating, modifying, and disabling staff user accounts as authorized. Ensure that employees who leave the organization have their IT access withdrawn promptly upon instruction from HR/Management. Technical Documentation and Reporting: Maintain an IT incident/help-desk log. Assist in preparing recommendations for replacement or upgrade of IT equipment. Prepare daily/weekly reports as required by the IT Manager. Maintain records of IT vendors, warranties, repairs, and service agreements. Document repairs, maintenance, replacements, and recurring faults. Vendor and Service Provider Support: Assist the IT Manager in coordinating with internet service providers, software vendors, CCTV technicians, equipment suppliers, and other external service providers. Verify that completed technical work meets the hotel's requirements: before closure. Follow up on outstanding repairs and service requests. Operational: The IT Assistant/Personnel shall: Give priority to IT faults that directly affect guest experience, revenue generation, security, or hotel operations. Participate in IT emergency response and system recovery when required. Ensure that all IT equipment is handled carefully and responsibly. Maintain professional conduct when dealing with staff, guests, vendors, and management. Ensure that no hotel IT equipment is removed from the premises without proper authorization. Avoid unauthorized installation of software or applications. Respond promptly to IT-related complaints from hotel departments. Key Performance indicator (KPIs) Performance will be measured using the following indicators: Reduction in Unresolved IT Complaints Compliance with Hotel IT Policies and SOPs Data Security and Compliance Preventive Maintenance Compliance CCTV/System Availability System/Network Uptime Timeliness of IT Reports and Documentation User Satisfaction with IT Support Average Response Time to IT Complaints Number of Recurring IT Faults IT Incident Resolution Rate IT Asset Accuracy and Accountability Qualifications OND, HND, B.Sc., or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related field. 1–2 years' relevant IT support experience, preferably in a hotel or hospitality environment. Relevant professional IT certifications will be an advantage. Required Compentencies: Basic understanding of CCTV and access-control systems. Ability to work independently and as part of a team. Knowledge of Windows operating systems and common business applications. High level of confidentiality and integrity. Strong attention to detail. Basic network troubleshooting skills. Good knowledge of computer hardware and software. Good organizational and documentation skills. Good communication and interpersonal skills. Good troubleshooting and problem-solving ability. Ability to work under pressure. Basic knowledge of LAN, Wi-Fi, routers, switches, and network cabling. Personal Attributes The successful candidate must demonstrate: Ability to work flexible hours when required Customer-service orientation Initiative and resourcefulness Willingness to learn Reliability and punctuality Respect for confidentiality Professionalism Integrity Good teamwork and collaboration Patience Working Conditions The position may require: Responding to urgent technical issues affecting guests or hotel operations. Weekend and public holiday duties where operationally required. Moving and handling IT equipment when necessary, in accordance with safe working practices. Working beyond normal hours during system failures or emergencies. How to Apply Interested and qualified candidates should send their CV and application to: [email protected] using the Job Title as the subject of the mail. Application Deadline: 31st August, 2026. View all Jobs in Nigeria Ibadan and 1 other location Ibadan , Oyo State