Customer Service Officer
AI summary
Customer Service Officer role with a fashion retail employer in Lagos, Nigeria. The position handles in-store and online customer inquiries, complaints, order updates, and feedback across phone, email, WhatsApp, and social media. Full-time role with a posted salary range of NGN 150,000–250,000.
- Full-time customer service role in Lagos
- Fashion/retail customer support across in-store and online channels
- Salary listed as NGN 150,000–250,000
- Requires HND and around 2 years of experience
- Application available via Jobberman online apply
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in retail, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Foteino Talento and the role in Lagos.
- Add concrete examples related to retail, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Foteino Talento before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Foteino Talento Customer Service & Support 1 week ago Easy apply New Lagos Full Time Retail, Fashion & FMCG NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The customer service officer will ensure the delivery of exceptional customer service by responding to inquiries, resolving complaints, providing accurate order updates, and ensuring a seamless customer experience: across in-store and online channels. Min Qualification: HND Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Respond to customer inquiries via in-store, phone, email, WhatsApp, and social media channels. Resolve customer complaints and escalate complex issues when necessary. Provide accurate updates on customer orders and follow up on pending requests. Coordinate with the retail and production teams to ensure timely order fulfillment. Maintain accurate records of customer interactions and order updates. Gather customer feedback and recommend service improvements. Support promotional activities and maintain a positive brand image. Requirements: Minimum of an HND in business administration, customer service, marketing, or a related field. Minimum of 2 years' experience: in customer service, preferably in retail, fashion, or e-commerce. Proficiency in Microsoft Office and customer service or POS systems is an advantage. Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Good organizational and multitasking skills. Attention to detail and accuracy. Ability to work in a fast-paced environment. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job