Technical Support Specialist
AI summary
Impact HER Africa is hiring a full-time remote Technical Support Specialist to manage website hosting, client communications, data entry, billing coordination, and technical troubleshooting. The role supports African female entrepreneurs by ensuring smooth digital operations and timely client service delivery.
- Full-time remote position based in Nigeria
- Manage website hosting, backups, migrations, and domain renewals
- Handle 15–30 client emails daily and provide technical support
- Generate invoices and follow up on outstanding payments
- BA/BSc/HND qualification required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Impact HER Africa and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Specialist role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Impact HER Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
ImpactHER is an impact driven nonprofit organization that seeks to empower African female entrepreneurs by bridging the gender business financing gap so as to help African female entrepreneurs realize their full economic potential. Read more about this company Technical Support Specialist Job Type Full Time , Remote Qualification BA/BSc/HND Experience: Location Nigeria Job Field Customer Care, Success and Service Role Summary: Our organisation is seeking a dedicated technical support specialist to provide administrative, technical, and customer support across business operations, with a focus on website management, hosting administration, client communication, and operational coordination. Ensures smooth day-to-day processes, timely service delivery, and effective support for both internal teams and external clients. Key Responsibilities: Administrative & Data Management Perform accurate data entry, record-keeping, and spreadsheet management (e.g., Google Sheets). Maintain and update business records, client information, and operational data. Support general administrative tasks to ensure efficient workflow. Technical Support & Website Management Troubleshoot website, hosting, and domain-related issues. Manage hosting environments (including backups, restorations, and monitoring uptime). Execute website migrations (internal transfers and client handovers). Perform regular website backups and ensure data integrity. Manage hosting account transitions, including deletion and setup of websites on renewing accounts. Coordinate with the technical team to resolve issues and maintain service continuity. Hosting & Subscription Management Monitor hosting accounts, domains, and software subscriptions for renewals and expirations. Track active and inactive clients to prevent service interruptions. Prepare and submit monthly requisitions for hosting accounts, domains, and required tools. Assist in procurement and setup of technical resources. Client Communication & Customer Support Manage email correspondence (15–30 emails daily), including support requests and inquiries. Notify clients of upcoming renewals, expirations, and required actions. Provide customer support and resolve client issues promptly. Send client website files via file-sharing platforms when requested. Billing & Financial Coordination Generate and send invoices to clients. Monitor payments and follow up on outstanding balances. Support financial tracking related to hosting renewals and service subscriptions. Business Support & Consulting Provide guidance to clients on hosting, website setup, and migration processes. Conduct client consultations (including calls/meetings) for technical onboarding or transitions. Handle Webinar Quarterly Assist clients with purchasing and setting up hosting services. Operations Coordination Collaborate with internal team to ensure timely task execution. Coordinate workflows related to website deployment, maintenance, and migration. Ensure minimal downtime and continuity of client services. Key Metrics / Scope Handle 10 client emails daily. Manage 3–4 hosting account expirations monthly (with 13–14 websites per account). Oversee backups, migrations, and continuity for multiple client websites and avoid downtime. Check how your CV aligns with this job Method of Application Interested candidates should send their resume to impacther.jobs@gmail.com Build your CV for free. Download in different templates.