State Helpdesk Officer (Jigawa)
AI summary
IITA is hiring a State Helpdesk Officer in Jigawa on a 1-year renewable contract. The role involves running a state-level program help desk, handling participant and community enquiries, supporting outreach and training activities, and maintaining records and reports. The position requires a Bachelor's degree and at least 2 years of customer service or community engagement experience, preferably in an NGO or development program.
- 1-year renewable contract based in Jigawa, Nigeria
- Help desk and community-facing role supporting youth agribusiness program
- Requires Bachelor's degree and minimum 2 years relevant experience
- Competitive salary with attractive benefits and pleasant campus environment
- Application deadline is 21st September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Highly competitive salary with attractive benefits. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in WaThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest State Helpdesk Officer (Jigawa) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Institute of Tropical Agriculture (IITA) and the role in Wa.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from My NGO Jobs Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- My NGO Jobs Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this State Helpdesk Officer (Jigawa) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Wa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Institute of Tropical Agriculture (IITA) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: State Helpdesk Officer Location: Jigawa Contract: 1-year renewable contract Duties Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner. Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship). Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures. Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth. Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes. Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO. Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events. Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information. Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO. Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community. Perform other related duties as assigned by the supervisor Requirements: Bachelor’s Degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience: in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required. Competencies: The ideal candidate must have: Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone). Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons. Basic computer literacy (Microsoft Office) for recording and reporting enquiries. Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally. Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations. Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Ability to communicate effectively with diverse stakeholders. Strong organizational and record-keeping skills. Ability to manage multiple tasks and work under pressure. Good problem solving and conflict resolution skills. High level of integrity, confidentiality, and professionalism. Proficiency in Microsoft Office applications and digital communication tools. Remuneration We offer highly competitive salary with equally attractive benefits: and excellent working conditions in a pleasant campus environment. Application Closing Date 21st September, 2026. How to Apply Interested and qualified candidates should apply below USING APPLY ONLINE NOW BUTTON Premium NGO Service Increase your chances of getting this job! Let our experts professionally update your CV and Cover Letter to meet international NGO standards. Get Started Now From ₦700 only