Operations & Service Delivery Coordinator
AI summary
Foteino Talento is hiring an Operations & Service Delivery Coordinator in Lagos, Nigeria. The role focuses on turning plans into documented execution by coordinating customer delivery, vendor and installer follow-through, hardware and platform activities, operational records, and recurring management reporting. The position is full-time, requires a degree and 2–4 years of relevant experience, and offers a salary of NGN 400,000–600,000.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 400,000 – 600,000
- Requires a degree and 2–4 years of relevant experience
- Focus on operations, service delivery, vendor coordination and reporting
- Application contact email provided
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 400,000 - 600,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations & Service Delivery Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Foteino Talento and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations & Service Delivery Coordinator role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Foteino Talento before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Operations & Service Delivery Coordinator Foteino Talento Product & Project Management Yesterday Easy apply New Lagos Full Time Energy & Utilities NGN 400,000 - 600,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Operations & Service Delivery Coordinator will turn plans, commitments, and partnerships into consistent, documented execution. The role coordinates customer delivery, vendor and installer follow-through, platform and hardware activities, operational records, and recurring management reporting. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 4 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Programme and execution coordination: Maintain the operating plan, action tracker, timelines, dependencies, risk register and decision log. Coordinate activities across customer delivery, hardware, software, finance, legal and external partners. Follow up with action owners and escalate delayed, blocked or high-risk activities promptly. Prepare weekly execution reviews showing progress, priorities, risks, decisions and evidence. Customer service and delivery Maintain an accurate register of customers, prospects, open issues, commitments and next actions. Coordinate customer-delivery plans and provide timely written progress updates. Track service issues through to resolution or an agreed and documented action plan. Support onboarding, installation scheduling, commissioning, acceptance and post-installation follow-up. Vendor, installer and field coordination Coordinate communication with meter suppliers, connectivity providers, installers, developers and service partners. Track quotations, documentation, technical dependencies, delivery dates and outstanding actions Support site-readiness assessments, field visits, installation planning and commissioning activities. Maintain vendor, procurement, installation, asset and service records. Product and pilot coordination: Coordinate business inputs required for peGrid, hardware pilots, integrations, testing and user acceptance. Maintain records of requirements, test results, defects, approvals and handover materials. apply@foteinotalento.com FT Recruitment 2026 Help ensure that customer and operational requirements: are reflected in product priorities. Support structured user-acceptance testing and milestone evidence collection. Documentation, controls and reporting: Create and maintain SOPs, checklists, templates, meeting notes and responsibility trackers. Organise contracts, proposals, invoices, procurement documents and acceptance records. Support expense, procurement and payment documentation without independently approving expenditure. Prepare concise weekly management reports and structured monthly investor or adviser updates. Personal attributes Structured, dependable and proactive rather than dependent on repeated instruction. Persistent and professional when following up; calm under pressure and able to prioritise. Detail-oriented without losing sight of customer and commercial outcomes Honest about problems, delays and incomplete work; comfortable creating order in a changing environment. Initial 90-day outcomes One reliable operating tracker covering owners, deadlines, dependencies, risks and evidence. A consistent weekly review and monthly stakeholder-reporting rhythm. Current customer-delivery plans and regular written customer updates. Disciplined vendor, installer, hardware and platform follow-through. An organised operational evidence repository and reduced founder dependency. Coordinate and document at least one end-to-end pilot or customer-delivery process, subject to programme readiness and required approvals. Requirements: Two to four years of relevant experience: in operations, project coordination, service delivery, implementation, customer success or a similar role. Demonstrated experience: coordinating work across customers, internal teams, vendors or external service providers. Strong written communication and business-documentation skills. Ability to maintain detailed trackers, timelines, meeting records, process documents and management reports. Ability to manage several interdependent workstreams and escalate delivery risks early. Confidence following up with senior stakeholders, vendors, customers and technical partners. Practical proficiency with Google Sheets or Microsoft Excel and tools such as Notion, Asana or ClickUp. Lagos-based and available for occasional customer, vendor and installation visits. Able to work independently in a lean, founder-led business with evolving priorities and limited supervision. Expertise: Energy, utilities, property technology, fintech, telecommunications, IoT or infrastructure exposure. Experience: supporting hardware installations, technical implementations, field operations or multi-party projects. Familiarity with procurement records, vendor onboarding, customer acceptance, service-level tracking or basic payment reconciliation. apply@foteinotalento.com FT Recruitment 2026 Experience: in an early-stage company, consulting environment or business-transformation programme. Basic understanding of product requirements, user-acceptance testing and issue tracking. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job