Head of Client Experience
AI summary
FitCare Health is hiring a Head of Client Experience to lead client satisfaction, retention, and referral growth from Lekki Phase 1, Lagos. The role involves managing the client care team, converting enquiries into sales, and maintaining brand standards across all touchpoints. Candidates need 5+ years in client experience or a senior customer-facing role, plus strong leadership and communication skills.
- Senior client experience leadership role in Lagos
- Focus on retention, referrals, and converting enquiries into sales
- 5+ years client experience or senior customer service required
- Attractive salary plus retention, performance, and referral bonuses
- Apply by emailing CV and cover letter to the provided address
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Attractive salary depending on experience. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, head of client experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Client Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FitCare Health and the role in Not specified.
- Add concrete examples related to sales, call_center, head of client experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Client Experience role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research FitCare Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Head of Client Experience: at FitCare Health ⏲ Jul 31, 2026, 6:07 AM ⋕ View all Medical & Healthcare jobs FitCare Health is recruiting suitably qualified candidates to fill the position below: Job Title: Head of Client Experience: Location: Lekki Phase 1, Lagos Employment Type: Full-time Job Summary Lead exceptional experiences. Build lasting relationships. Drive growth. What you will do Monitor satisfaction, drive retention and grow referrals Convert enquiries into sales and drive business growth Build strong, long-term relationships and turn enquiries into loyal clients Ensure correct communication and brand standards across all touchpoints Lead and manage the client care team to deliver exceptional service What we are looking for 5+ years in client experience, customer service or a similar senior role Strong problem-solving and attention to detail Excellent communication and leadership skills A passion for client satisfaction and team excellence. Proven ability to build relationships and close deals What we offer Career Growth Retention Bonus Attractive salary depending on experience: Performance Bonus Referral Incentives How to Apply Interested and qualified candidates should send their CV and cover letter to: [email protected] using the job title as the subject of the email. Note: If you do not have relevant experience, please do not apply. View all Jobs in Nigeria Lagos State