Team Lead, Customer Success
AI summary
Zojatech Technology Limited is hiring a Team Lead, Customer Success to drive customer retention, satisfaction, and lifetime value across its product suite in Lagos. The role involves leading the Customer Success team, improving customer experience, managing escalations, and collaborating with product and growth teams. Interested candidates should send their CV to the provided email by 6th September 2026.
- Full-time role based in Lagos, Nigeria
- Requires 5+ years experience in Customer Success/Support, preferably in fintech
- Proven team leadership and performance management experience needed
- Application deadline is 6th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Customer Success evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zojatech Technology Limited and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, Customer Success role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zojatech Technology Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Team Lead, Customer Success at Zojatech Technology Limited ⏲ Aug 17, 2026, 6:02 AM ⋕ View all Customer Service & Support jobs Zojatech Technology Limited is a digital transformation consultancy and software development company based in Nigeria. They specialize in providing innovative software solutions aimed at streamlining work processes, enhancing productivity, and enabling business scalability. Their services include software development, web design, mobile app development, digital marketing, and IT consulting, making them a key player in delivering effective technology solutions across various industries. We are recruiting to fill the position below: Job Title: Team Lead, Customer Success Location: Lagos Employment Type: Full-time Internal: Reports to Direct reports External Relationships Relationships Job Summary The Lead, Customer Success is responsible for driving customer retention, satisfaction, and lifetime value across Zojapay’s product suite. This role goes beyond support to proactively manage the customer lifecycle, optimize user experience, and contribute directly to business growth. Responsibilities: Team Leadership & Operations: Establish shift structures and support coverage to ensure service reliability Lead, train, and manage the Customer Success team to deliver high-quality, consistent customer experiences Set clear KPIs (CSAT, NPS, response time, resolution time) and drive performance against targets Customer Experience: Strategy: Develop and continuously improve customer service policies, SOPs, and playbooks Design and implement customer success frameworks across onboarding, engagement, retention, and reactivation Ensure a seamless, end-to-end customer journey across all touchpoints Customer Engagement & Retention: Proactively monitor customer behavior and identify churn risks Develop retention and engagement initiatives (e.g., onboarding flows, lifecycle messaging, loyalty programs) Drive adoption of key products (payments, savings, loans, bill pay) Issue Resolution & Escalation Management: Maintain high standards of communication and customer satisfaction Ensure timely and professional handling of inquiries across all channels (chat, email, phone, social) Oversee resolution of complex customer complaints and escalations Data, Reporting & Insights: Track and analyze customer metrics (CSAT, churn rate, repeat usage, ticket trends) Maintain accurate records of interactions and leverage CRM tools for reporting Generate insights to inform product, operations, and growth strategies Cross-Functional Collaboration: Support go-to-market initiatives and product launches from a customer experience: standpoint Work closely with Product, Growth, Risk, and Operations teams to improve customer experience: Provide feedback loops from customers to inform product improvements Process Improvement & Automation: Identify inefficiencies in customer service workflows and implement scalable solutions Drive adoption of automation tools (chatbots, help centers, self-service flows) Optimize support costs while maintaining service quality Compliance & Quality Assurance: Ensure adherence to regulatory requirements: and internal policies Implement quality assurance frameworks to monitor and improve service delivery Maintain data privacy and security standards in all customer interactions. Requirements: 5+ years experience: in Customer Success/Support, preferably in fintech or financial services Proven experience: leading teams and managing performance Strong understanding of customer lifecycle management and retention strategies Relevant Software’s qualification or training. Data-driven mindset with experience: using CRM and analytics tools Excellent communication, problem-solving, and stakeholder management skills. Minimum Bachelor’s Degree How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the mail. Application Deadline: 6th September, 2026. View all Jobs in Nigeria Lagos State