Quality Improvement Assistant

AI summary

Jhpiego Nigeria is recruiting a Quality Improvement Assistant for the HARMONY Care project in Abakaliki, Ebonyi State. The role focuses on supporting client referral, retention, continuity of care, and quality improvement activities across community and facility platforms. The assistant will work with project teams to monitor implementation, strengthen referral systems, and support demand generation for maternal, newborn, and child health services.

• Role based in Abakaliki, Ebonyi State under the HARMONY Care project
• Supports client referral, retention, and continuity of care across facilities and communities
• Involves routine monitoring, quality improvement, and community-facility coordination
• Reports to Quality Improvement Specialist and MNCH Technical Advisor

Original source description

Quality Improvement Assistant at Jhpiego Nigeria ⏲ Aug 12, 2026, 6:09 AM ⋕ View all NGO & Humanitarian / Nonprofit Organizations jobs Jhpiego, an Affiliate of Johns Hopkins University, is a global leader in improving healthcare services for women and their families. We are recruiting to fill the position below: Job Title: Quality Improvement Assistant Location : Abakaliki, Ebonyi Overview HARMONY Care (Holistic Approach to Reaching Mothers with Obstetric, Neonatal and Youth Care) is a project implemented by Jhpiego in Ebonyi State, with support from The Church of Jesus Christ of Latter-day Saints. The project aims to improve access to integrated, respectful and continuous care for pregnant women, mothers, newborns and infants by strengthening service delivery, quality of care, community-facility linkages, referral systems and government ownership. The Assistants will also provide routine implementation monitoring and follow-up for HARMONY Care approaches across community and facility platforms, using standardised tools and reporting arrangements. Three Quality Improvement Assistants will be engaged and assigned to defined clusters of HARMONY Care supported health facilities and their catchment communities in Ebonyi State. Each Assistant will support the Quality Improvement Specialist, MNCH Technical Advisor and other project team members to ensure that clients referred to supported facilities receive appropriate and timely care, complete their referrals, remain engaged in care and are followed up throughout pregnancy, childbirth, the postnatal period and infancy. Responsibilities: Client referral, retention and continuity of care: Identify barriers affecting access, referral completion, retention and continuity of care, and promptly escalate unresolved issues to the Quality Improvement Specialist or relevant technical lead. Track missed appointments, incomplete referrals and clients at risk of loss to follow-up, and support timely re-engagement through approved community and facility channels while maintaining consent, confidentiality and safeguarding standards. Within the assigned cluster, track community-to-facility and facility-to-facility referrals using approved project and government tools, and confirm that referred clients reach the receiving facility, receive the required service and, where necessary, complete onward referral. Support functional referral, counter-referral and feedback mechanisms between community structures and health facilities, including timely communication of referral outcomes and follow-up actions. Implementation and quality improvement support: Use approved checklists, observation guides, dashboards, run charts and action trackers to identify gaps, document findings and follow up agreed corrective actions with facility and community teams. Monitor the availability and appropriate use of required registers, job aids, equipment and implementation materials, and report shortages, non-functionality or other constraints promptly. Conduct routine supportive monitoring visits across assigned facilities and communities with relevant project staff, and monitor the implementation, integration and fidelity of G-ANC, FPNC, G-PNC, nutrition, POCUS, PMH, quality-of-care interventions, referral systems and other approved HARMONY Care approaches. Support facility teams to implement quality improvement actions related to service readiness, respectful care, client flow, documentation, client experience: and continuity of care. Community-facility coordination and demand generation: Support demand-generation activities that provide accurate information and link eligible women, mothers, newborns and infants to appropriate HARMONY Care services and scheduled contacts. Provide support in strengthening coordination among supported facilities, community-based health workers, ward development committees, community leaders and other approved community structures involved in mobilisation, referral and follow-up. Maintain updated directories and referral maps for assigned communities, facilities and higher-level referral points, and compile feedback on access, care experience: and continuity for action by relevant technical leads. Data, planning, coordination and reporting: Support preparation of workplans, field schedules, activity plans and related budgets; track implementation progress and action points; and escalate delays, risks and unresolved issues. Contribute to routine reports, presentations, meeting notes, human-interest stories and technical materials, and support meetings, workshops, field visits, stakeholder coordination and organised records management. Maintain assigned programme-management tools for the designated cluster, including facility and stakeholder directories, activity trackers, scorecards and action logs, and document implementation challenges, lessons and promising practices. Collate and update approved client-tracking, referral, implementation and quality improvement tools; conduct basic completeness and consistency checks; and work with the MEL team to support timely data availability and submission. Required Qualifications Demonstrated experience: working with health facilities and community structures on client referral, follow-up, continuity of care, demand generation or service uptake. Current professional registration or licence, where required by the candidate’s discipline. A clinical or community-health background is preferred. Minimum of three years of relevant post-qualification experience: supporting MNCH, community health, quality improvement, health-facility strengthening, referral systems or related public health programmes. Experience: supporting programme monitoring, data collation, action tracking, field documentation and report preparation, preferably within government health structures in Nigeria. Bachelor’s Degree, Higher National Diploma or recognised professional qualification in Nursing, Midwifery, Community Health, Public Health, Health Education: or another relevant health-related field. Preferred Qualifications Knowledge, Skills and Competencies: Ability to identify implementation gaps, provide respectful and solution-focused feedback, and follow through on agreed actions without assuming formal supervisory authority. Ability to handle client information confidentially and willingness to undertake regular travel within Ebonyi State and occasional travel outside the state. Good understanding of the maternal, newborn and infant continuum of care and community-facility referral pathways. Proficiency in Microsoft Word, Excel and PowerPoint; familiarity with Kobo Toolbox, ODK or similar platforms is an advantage. Strong interpersonal, organisational, communication, documentation and problem-solving skills, with the ability to manage an assigned facility cluster, coordinate effectively with the other Assistants and work with clients, providers, community actors, government counterparts and multidisciplinary teams. Application Closing Date Not Specified. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Ebonyi State