Team Lead, Customer Relationship Management
AI summary
Access Bank seeks a Team Lead for CRM to provide strategic leadership for the bank's CRM platform. The role involves defining CRM strategy, managing enterprise CRM platforms, driving customer segmentation and lifecycle management, and ensuring integration with banking systems. Requires 8+ years experience, a bachelor's degree, and ITIL certification.
- Full-time position at a major Nigerian bank
- Requires 8 years cognate experience and 3 years in leadership
- Bachelor's degree in STEM or related field mandatory
- ITIL certification required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Customer Relationship Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Access Bank and the role in Not specified.
- Add concrete examples related to sales, security, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, Customer Relationship Management role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Access Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corpor... Read more about this company Team Lead, Customer Relationship Management Job Type Full Time Qualification BA/BSc/HND , Professional Certificate Experience: 8 years Location Lagos Job Field ICT / Computer Reports to: Head IT Service Delivery Group: IT Service Delivery Job Overview: To provide strategic leadership and oversight for the Bank’s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives. Key Responsibilities: Define and execute the bank’s CRM strategy aligned with business, digital, and customer experience: objectives Own and manage enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM, or equivalent) Drive customer segmentation, lifecycle management, personalization, and targeted engagement strategies Partner with Business, Marketing, Digital Channels, IT, and Data teams to deliver CRM-driven initiatives Oversee CRM integrations with core banking systems, digital channels, contact centers, and analytics platforms Ensure CRM supports multi-channel customer engagement (branch, mobile, web, contact center, email, SMS) Lead CRM-driven campaign management, customer journeys, and performance tracking Govern customer data usage in line with data privacy, regulatory (NDPR), and security requirements: Monitor CRM system performance, data quality, and adoption across the organization Provide executive dashboards and reports on customer behavior, engagement, churn, and lifetime value Lead vendor management, CRM enhancements, upgrades, and roadmap planning Drive continuous improvement, automation, and innovation within CRM processes Perform other duties as assigned by Executive Management Requirements: Required Knowledge, Skills and Abilities: Technical & Functional Skills In-depth knowledge of CRM platforms and customer data architecture Strong understanding of customer lifecycle management and analytics Experience: integrating CRM with enterprise and digital banking systems Knowledge of data governance, privacy, and security frameworks Strong reporting and dashboarding skills Supervisory skills Strategic thinking and execution Team leadership and people management Stakeholder management and cross-functional collaboration Vendor and contract management Coaching and performance management Generic Skills Analytical and problem-solving skills Strong decision-making capability Initiative and ownership Excellent written and verbal communication Organizational and coordination skills Qualification & Experience: Mandatory Bachelor’s degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline Minimum of 8 years cognate experience: in CRM, customer analytics, digital channels, or related roles At least 3 years in a leadership or senior management position ITIL Certification Desirable Experience: supporting large-scale or highly regulated financial institution Master’s Degree in relevant field Other relevant professional certifications and qualifications Check how your CV aligns with this job Method of Application Interested and qualified? Go to Access Bank on jobs.workable.com to apply Build your CV for free. Download in different templates.