Customer Care Representative
AI summary
Stee Cambridge College seeks a Customer Service Representative to serve as first point of contact for parents, students, and visitors. The role handles enquiries, admissions, complaints, and administrative duties. Requires 3+ years experience in customer service or related field, a bachelor's degree, and strong communication skills.
- Full-time position in Okota, Lagos
- Minimum 3 years customer service experience required
- Bachelor's degree from recognized institution needed
- Role involves handling enquiries via phone, email, WhatsApp, social media, and walk-ins
- Must coordinate school tours and support admission campaigns
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stee Cambridge College and the role in Not specified.
- Add concrete examples related to call_center, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stee Cambridge College before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Care Representative at Stee Cambridge College ⏲ Jul 29, 2026, 8:01 AM ⋕ View all Teaching & Education: jobs Stee Cambridge College is a school driven to educate and develop individuals who are RICE (Responsible, Innovative, Confident & Engaging), able to navigate life with confidence, academic prowess and entrepreneurial skills; seeking always to generate solutions to create a healthy and harmonious society, and learning everyday to become commanders and captains of industries. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Okota, Lagos Employment Type: Full-time Department: Administration Reports to: Human Resources/Admin Manager Job Summary The role is responsible for delivering exceptional customer service, handling enquiries professionally, promoting the school's services, maintaining positive relationships with clients, and ensuring every interaction reflects the school's values and standards. The Customer Service Representative serves as the first point of contact for parents, prospective parents, students, visitors, and other stakeholders. Key Responsibilities: Build and maintain positive relationships with parents and stakeholders. Follow up on prospective parents to convert enquiries into successful admissions. Perform any other duties assigned by Management. Assist with administrative duties as assigned by management. Support admission campaigns, open days, exhibitions, and school marketing activities. Provide accurate information about the school's programmes, admission process, fees, policies, facilities, and events. Welcome and attend to all visitors, parents, and prospective parents with professionalism and courtesy. Escalate complex issues to the appropriate authority where necessary. Ensure the reception and customer service area remains neat, organized, and welcoming. Maintain confidentiality of student, parent, and school information. Coordinate school tours for prospective parents. Handle complaints professionally and ensure timely resolution. Maintain an updated database of enquiries, admissions, and customer interactions. Respond promptly to enquiries received through phone calls, emails, WhatsApp, social media, and walk-in visits. Work closely with the Admissions, Academic, Finance, and HR departments to resolve customer concerns promptly. Promote the school's image through excellent communication and service delivery. Prepare weekly and monthly customer service and enquiry reports. Qualifications Bachelor's Degree (B.Sc., B.A., HND or equivalent) from a recognized institution. Experience: in a school or educational institution is an added advantage. Minimum of 3 years' proven experience: in Customer Service, Front Desk, Client Relations, Admissions, or a related role. Required Skills & Competencies: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to multitask and work under pressure. Good conflict resolution and problem-solving abilities. Ability to work independently and as part of a team. High level of integrity and confidentiality. Outstanding customer service orientation. Familiarity with CRM or school management software is an advantage. Excellent verbal and written communication skills. Professional appearance and conduct. Strong organizational and time management skills. Strong interpersonal and relationship management skills. Attention to detail and accuracy. Personal Attributes: Self-motivated. Friendly and approachable. Strong work ethic. Well-groomed and professional. Positive attitude. Passionate about delivering excellent customer experiences. Reliable and dependable. Patient and empathetic. Working Hours: Monday to Friday (and Saturdays where required by the school calendar). Additional hours may be required during admissions, school events, and special programmes. Full-Time. Remuneration Competitive salary and benefits: in line with the school's compensation structure and experience. How to Apply Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the Job Title as the subject of the email. Application Deadline: 5th August, 2026. View all Jobs in Nigeria Ota and 1 other location Ota , Lagos State Customer Care Representative job vacancies in Nigeria