Head of Debt Collections
AI summary
Moniepoint Incorporated is hiring a Head of Debt Collections to lead its debt collection framework across business and consumer lending. The role focuses on minimizing Loss Given Default, designing segmented recovery strategies, managing legal recovery, and building the collections team and systems. The position is based in Lagos and requires strong experience in both corporate litigation-led recovery and high-volume digital collections.
- Strategic leadership role owning Moniepoint’s debt collection framework
- Focus on minimizing Loss Given Default across lending divisions
- Covers early collections through legal recovery and restructuring
- Requires building org structure, systems, and hiring the team
- Based in Lagos with national recovery coverage expected
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Debt Collections evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to retail, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Debt Collections role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Head of Debt Collections at Moniepoint Incorporated ⏲ Sep 7, 2026, 6:10 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Head of Debt Collections Location : Lagos Job Summary A data-driven methodology must be utilized to systematically evaluate the efficacy of recovery tactics and the performance of personnel. Responsibilities: include designing the organizational structure of the debt collection unit and recruiting high-caliber talent. Additionally, specialized expertise in debt litigation and asset recovery will be required to navigate complex cases of delinquency. The incumbent will oversee, develop, and implement comprehensive and versatile debt collection strategies designed to manage a diverse portfolio of credit products, ranging from digital-first retail lending to large-ticket corporate financing. The Head, Debt Collection is a strategic leadership position tasked with the architecture and execution of Moniepoint’s debt collection framework. The primary focus of this role is the minimization of Loss Given Default (LGD) within both the business and consumer lending divisions. Job Responsibilities: Design incentive structures and performance frameworks (KPIs, commission or fee structures) for the collections and recovery network to drive both recovery rate and cost-to-collect efficiency. Continuously train and upskill the collections and recovery network in alignment with collections strategy and industry best practice. Design and implement a segmented debt collection framework — differentiated by product type, ticket size, and delinquency stage — spanning early-stage soft collections through hardcore legal recovery, restructuring, and write-off pathways. Direct legal recovery strategy for the department — whether executed directly or through instruction of external counsel — ensuring all actions comply with applicable financial regulations and debt collection laws. Collaborate with credit, legal, risk, and finance to align collections and recovery efforts with underwriting standards and portfolio strategy. Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite resolution of non-performing loans (NPLs). Own collections and recovery performance reporting to senior management, including recovery rate, cost of recovery, and portfolio-level LGD trends, and feed recommendations into credit committee decisions on write-offs and restructuring. Define the org structure, recruit high-caliber talent, and stand up the operational and systems infrastructure (collections management systems, tracking dashboards, agent/dialer tooling) needed to run recovery at scale. Qualifications Familiarity with digital collections infrastructure and tactics — dialer/CRM systems, SMS/USSD/app-based nudges, propensity-to-pay scoring, and behavioral segmentation for low-ticket, high-volume portfolios. Bachelor's Degree in a relevant field. Excellent negotiation, problem-solving, and decision-making skills. Demonstrated experience: across both high-ticket/corporate recovery (litigation-led, relationship-driven) and high-volume digital/retail collections (analytics-led, behavioral, tech-enabled) Minimum of 7 years of experience: in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans. Demonstrated experience: designing, building, or scaling a recovery/collections function — including org design, systems and process build-out, and team hiring. Proven experience: overseeing recovery operations with national coverage, including a strong network of legal counsel and law enforcement contacts spanning all six geo-political zones in Nigeria — as opposed to experience: confined to a single state or region. Strong working knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria. Strong analytical skills with the ability to interpret financial and portfolio data to guide recovery strategy. Relevant Skills: Loan Recovery & Collections Strategy (high-ticket and digital/retail) People & Performance Management Data Analytics, Propensity Scoring & Portfolio Reporting Credit Risk Management Negotiation & Conflict Resolution Organisational Design & Team Build-out Digital Collections Tools & Automation What to expect in the hiring process: A behavioral and technical interview with a member of the Executive team. A preliminary phone call with the recruiter An interview with one of our credit business leads What we can offer you Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State